Quality problems with print profiles and quality assurance

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The pictures shown here show the result you get with the Ultimaker Cura aa0.8 PLA Visual Quality Profile. 
Ultimaker printer, Ultimaker software and print profile, Ultimaker material, PLA silver.

 

 

 

It only took two prints to find out which setting was responsible for this. The "small top/bottom width" setting ensures that only straight lines are printed under new outer geometries that are based on infill. This ensures that unevenness is no longer smoothed out as with zigzag patterns, but instead builds up and stands out through the outer wall. 

 

Unfortunately, I have to realise once again that Ultimaker can no longer guarantee that the results will be of the usual quality. New profiles and settings are tried to be adapted to the value judgement regardless of losses, apparently without being tested, as it only took us two prints to find this out. 

 

Another project in which we have to explain to the customer that the printing was done with equipment with quality problems. 
I now consider it lucky that Ultimaker support didn't respond to our enquiry about the Professional Plan and we invested in other equipment instead. 
In the meantime, we have started the process of selling our Ultimaker print farm.

 

While we used to rely on the reliability of Ultimaker, we can hardly wait to no longer have to deal with Ultimaker's questionable developments. 

 

 

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There's no universal set of "correct" settings that'll work for slicing every project, sometimes you have to play around until you can get it right. It's not a problem with the printers themselves.

 

You can contact UltiMaker support directly from this page to see if they can assist you.