Bed Level Issue and Error 998

[MermaidAshton 0]

I have been trying to fix this printer for the past 2 weeks, anytime I try and print I get a bed level error.  I have done all the test/calibrations numerous times- but that does not seem to help. Now when I try to do any sort of test print, I am getting a Error 998- screen error  (see 1^st video below)

2 print cores are installed and have filament. 

#1- AA 0.4 has PLA and #2 - BB 0.4 has Ultimaker PVA Natural

I have switched out both print heads- no change
I have done a print head cleaning -no change
I have done the XY offset- gets error (see it in Video #2)
I have done manual leveling- no issues during that process

Calibrated left switch- did that, no issues during that process

Checked all wires in print head- all are connected w/ no issues

Checked fan for debris and wires issues- all connections are solid

Updated Firmware to 8.2.0

  Video links:
Full video/ trying to print a Benchy test print:  https://youtu.be/UAS1wbLELSY

Bed level test/ XY offset : https://youtu.be/erUAfi6ryEY

 

[Dustin 160]

I recommend reaching out to UltiMaker Support directly.
UltiMaker does not offer direct support via the community

Contact UltiMaker Support Here: https://support.ultimaker.com/s/contactsupport