Ultimaker S5 Problem with the material in extruder 1 (change of the spool)

[dricog 0]

When I replaced the material spool with a new one because was empty and I tried to print again, appeared the next message.

 

 

I've verified everything Ultimaker mentions on the support page but it's ok.

 

The other time it happened the same, I checked all the suggestions that Ultimaker does and it wasn't occurring anything wrong. Then, without explanation, the printer worked. 

 

I disabled the flow sensor and now it is working but I know that it's a temporary solution

 

Do you know what could be happening? 

 

 

Thank you!

 

 

 

 

[fbrc8-erin 296]

Is the filament chewed up?

When was the last time your front fan was cleaned?

Is the tension on your feeder sent ot the mid point?

[dricog 0]

Is the filament chewed up? No, just marked by the wheel

When was the last time your front fan was cleaned? I checked the fan and retired all the filament strands bus the problem still there

Is the tension on your feeder sent ot the mid point? Yes