UTM 1 kit - R384821534 69 days wait and counting

[andrea 0]

Delivery schedule of 2-4 weeks.

69 days (more than 2 months) without any news and still no sign of shipment .

I called and e-mailed you multiple times without any clear answer (just the same answer every week: "we will send you the printer in the next 2-3 days").

 

What am I suppose to do at this point?

 

Andrea

 

[zoev89 73]

Hi Andrea,

Sorry to hear that it takes so long. I was also an unfortunate one where the delivery took a little more then 11 weeks for the UM original kit. The only thing that I can recommend is to call and explain what is happening. I know from my own experience that it is a tough call to hang in limbo land. There seems to be no reliable method to get a correct delivery date. It drives you nuts when you hear delivery in 2 or 3 days and it does not happen (it happened to me 2 times the 3 time it got delivered). I hope you soon get relief by getting the shipment email.

 

[daniel-mason 0]

I have the same problem, when I bought the Ultimaker Original Kit it clearly stated the lead time was 3 days, then I was told it was 2-4 weeks now I have been told its going to be longer, its now been 6 weeks and still nothing, I could of bought a 3d printer in the uk and got next day delivery but I went with Ultimaker for its reputation, now I'm screwed I haven't a clue when Im going to get it,

 

[andrea 0]

Hi Andrea,

Sorry to hear that it takes so long. I was also an unfortunate one where the delivery took a little more then 11 weeks for the UM original kit. The only thing that I can recommend is to call and explain what is happening. I know from my own experience that it is a tough call to hang in limbo land. There seems to be no reliable method to get a correct delivery date. It drives you nuts when you hear delivery in 2 or 3 days and it does not happen (it happened to me 2 times the 3 time it got delivered). I hope you soon get relief by getting the shipment email.

 

Hi Zoev89,

I have already called 5 times, and sent at least 10 e-mails. So you probably can understand how I feel. Moreover this printer it's necessary for work so they are also damaging my work timetable.

 

[luick-kern 0]

I had order a ultimaker kit too. And I have read some of the forum said that it will take more time that there tell. So I had post it on forum and direct massage. To make sure it was running. Hope to get my ultimaker on time. I order the kit on may 24th paypal have conform the payment on 25th may hope it can reach my door step on June 25th.

[luick-kern 0]

the ultimaker kit is not deliver on time on june 25th. still waiting. and didn't get any massage or email and from ultimaker said that the shipment was on the way. tumb down.