Cura 14.06 not loading properly?

[qmaker 29]

I have Cura 14.06 on one machine. It seems to work great. I have another machine that I tried to download and install it on. When I launch the app. I get a message saying.

Cura Error

options are to open console or Terminate.

If I open console the last recorded error says.[2265} Exited with exit code:255

I deleted the application and re downloaded, installed and same message.

Any suggestions.

Thanks

 

[Daid 306]

Which OS?

 

[qmaker 29]

My apologies. I am running OSX 10.6.8

Maybe that answers my own question. Perhaps the OS is too old?

Hmmm.. I just looked and I am using cura 14.03 on my other system which is also OSX 10.6.8

 

[hummel 0]

I just upgraded the firmware from Mac OS X 10.6.8 and Cura 14.06 without any problems.

 

[qmaker 29]

Thanks Hummel, I still haven't figured it out. For now I am just using Cura on my old machine until I figure out what the issue is.

 

[Daid 306]

Note, I am planning to drop MacOS 10.6 support in the future. Apple is making it quite impossible to support it properly.

(The hoops I jump trough to get it to work are quite... interesting. The fact that it works at all on 10.6 is a bit of a miracle)

 

[qmaker 29]

Thanks for the information Daid, is this true of the newer mac operating systems as well?

Any insight as to what my issue is currently, or should I just chalk it up to a miracle that it is working on my other machine?

I need to update to a newer OS, so maybe this is a nudge to do so.

 

[qmaker 29]

I updated to Mavericks, re-downloaded Cura 14.06 and I am still getting the same problem. Any thoughts?

 

[Daid 306]

Does an extra error or something show up if you run it like this:

Open the package (right click, show package contents)

Go to Contents/MacOS

There run the "Cura" file. A black console window should popup now, maybe giving an extra error.

(The default Error console of MacOS is useless for Cura for some reason)

 

[Nicolinux 288]

I had a related problem with one of the older versions of Cura (Mac OS X 10.9.2 here). There seems to be the possibility of a race condition related to the options window (or advanced settings). I am not sure how I solved it but I remember that I tried quite a few things. Removing the subfolder related to that version in ~/.cura was one of them.

And on another related note - Cura 14.06 didn't want to start properly once (dock icon bouncing forever). I killed the process a few times (too lazy to reboot) and once I let it start for a few minutes (icon bouncing like a boss), it finally started. Never had the problem again though.

 

[qmaker 29]

Ok, this sounds really dumb, but how do you open the package.

When I right click there are no show package contents options. I know I have seen it there in the past.

I did notice that there is a newer 14.06.1 version. I downloaded it and tried again. But received the same error.

 

[Nicolinux 288]

You have to right-click on the Cura.app file itself, not the folder it is enclosed in.

 

[qmaker 29]

Ok, sorry, I was out of town for awhile on business and vacation. I opened the console and...

The terminal shows a line that says Failed to create directory: / Users/useser/.cura/14.06.1

at the end there ios a line that says the time followed by Cura [364:507} Cura error logout

If I open the console there is a huge list of processes towards the end I am seeing errors but I am not sure what I am looking for here. If I had to guess it looks like it has something to do with either a security error or directory error.

Is this similar to the error you were having Nicolinux?

 

[Nicolinux 288]

No, this wasn't the case for me since I started Cura directly and not from the console.

 

[qmaker 29]

Hi guys, just thought I would check in and see if anybody had any ideas. I have an email into ultimaker support now, but I am anxiously waiting to print :arrow: :unsure:

 

[Daid 306]

Hi guys, just thought I would check in and see if anybody had any ideas. I have an email into ultimaker support now, but I am anxiously waiting to print :arrow: :unsure:

 

That question will end up with me eventually.

I've had a few more reports like this, and finally found someone who managed to make a proper log that I needed.

What is happening, Cura tries to make a directory for configuration files, this fails. After that, it tries to save the configuration file in that directory, this fails and crashes Cura.

I'll have a few things to try and I'll build a test version tomorrow for the people with this issue.

 

[qmaker 29]

Thanks Daid,

You are probably receiving my requests for support on both ends then. Thank you for looking into it. I look forward to finding a solution. If there is any way that I can help with feedback etc.. just let me know.

 

[Daid 306]

I've placed a testing version at:

http://software.ultimaker.com/Cura_closed_beta/

This version has 2 changes compared to 14.07, it changes the location where the configuration is stored. From /Users/user/.cura/version/ to /Users/user/Library/Application Support/version/ as that is apparently the proper location for configuration data. And it catches the crash when saving configuration to it should at least start (but will be unable to save data then)

 

[qmaker 29]

Hi Daid, Thank you. I downloaded and tried to install and open. It opened and immediately came up with the message Cura Error with my options being open console or terminate. As I scrolled through the console text (not knowing what I am looking at or for) I saw many errors. Perhaps I could email you the console error text? If that would help.

Thanks again for your work on this.

 

[Daid 306]

The default error console from MacOS is useless (boils down to "Apple hates me"). You need to go trough the "open package contents" procedure (described it above in this topic) to get a useful error message.

 

[qmaker 29]

Hi Daid,

I sent the log to Marrit Hoffmans at technical support. I assume you will get it that way. If you would like to get it to you another way. Just let me know.

Thanks for everything.

Q