Jump to content
Ultimaker Community of 3D Printing Experts

Can't reach ultimaker support


evostatic
 Share

Recommended Posts

Posted · Can't reach ultimaker support

So I've emailed ultimaker 2 times over the last 3 weeks and havent heard from them I called but the operator said the number wasn't in service. I need legitimate help with your product that I spent money on and you aren't available to help me. What gives?

Please let me know if there is a reason I have to wait weeks on end get a response from you.

  • Link to post
    Share on other sites

    Posted · Can't reach ultimaker support

    Hi Evostatic,

    Thank you for your post on our forums.

    Can you send me your ticketID on one or both of the ticket's you submitted?

    I will put you in touch with my colleague from sales.

    I am not sure why you have not yet received a reply, my apologies for the inconvenience.

    The phone number should be available, even out of office hours.

    Did you use the correct country code? (0031 345 ... ?)

    Lets get you in touch with someone asap to help and solve the difficulties you are facing.

    Thank you for your time, and looking forward hearing from you.

     

  • Link to post
    Share on other sites

    Posted · Can't reach ultimaker support

    Hi Evostatic,

    Thank you for your post on our forums.

    Can you send me your ticketID on one or both of the ticket's you submitted?

    I will put you in touch with my colleague from sales.

    I am not sure why you have not yet received a reply, my apologies for the inconvenience.

    The phone number should be available, even out of office hours.

    Did you use the correct country code? (0031 345 ... ?)

    Lets get you in touch with someone asap to help and solve the difficulties you are facing.

    Thank you for your time, and looking forward hearing from you.

     

    i did not go through the ticketing process i emailed you directly both at sales and support

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 8 replies
    ×
    ×
    • Create New...