Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  

Advice wanted - Parts check

Recommended Posts

Great excitement today. My new original ultimaker kit arrived. I have carefully gone through all the bits and nearly everything is there. My only concern is that in the axes pack all 4 of the axes with the bearings on them (the medium sized ones) are 337mm long. The pack list on the wiki implies that 2 of them should be 348mm. Is this correct, or has there been a design alteration?

Thanks for your help.

Share this post

Link to post
Share on other sites

That's not good. I guess you won't know 100% until you put the 4 sides together but my Y axis is about 11mm longer than my X. So I think you need to start a ticket. What country are you in Paul? Please update your profile settings location. Also please open a ticket at support.ultimaker.com.


Share this post

Link to post
Share on other sites

I have just opened up the packet of new y axes the logistics department sent me. Inside are two lovely shiny x-axes!

I need the 348mm axes. I now have 6 X axes and no Y axes at all.

I raised this as a ticket 4 days ago and still have had no response. I see at least one other person has had this problem. I therefore have two questions:

1. Has anyone else been sent the wrong axes?

2. How long do you normally have to wait for a response to problems like this?

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Introducing Ultimaker Cura 3.6 | Beta
      Ultimaker Cura 3.6 | Beta is available. It comes with new features, bug fixes, and UX improvements. We would really like to have your feedback on it to make our stable release as good as it can be. As always, you can download the beta for free from our website, for Windows, MacOS, and Linux.
        • Like
      • 95 replies
    • Print Core CC | Red for Ruby
      Q: For some users, abrasive materials may be a new subject matter. Can you explain what it is that makes a material abrasive when you are not sure which print core to use?
      A: Materials which are hard in a solid piece (like metals, ceramics and carbon fibers) will generally also wear down the nozzle. In general one should assume...
        • Like
      • 30 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!