The white plastic indicators are both on the up position.
Does the allen key screw allow to adjust the pressure against the filament or do you just move the white parts?
Also is it possible to update the firmware through the sd card?
Thanks for the speedy response!
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IRobertI 521
It sounds like you might be suffering from a little bug that snuck into the firmware that makes the printer extrude too much material too quickly at the start of the print. Try updating to the latest firmware by downloading cura 14.07 here:
http://software.ultimaker.com/
If memory serves it will ask if you want to upgrade the firmware. If it doesn't, go to Machine -> Install default firmware.
Since your machine is new the little white pressure indicators on the feeder should be around the middle of their range.
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