Hi DeGouveia,
Thank you for your report!
I am happy to hear you received the Ultimaker fast and in good condition.
On the other hand, I am sorry to read about the display.
Can you share your ticket ID with me? I can forward it to my colleagues from technical support and
we will get back with you.
Most likely it is not a very big problem, but we will assist you in solving it.
What have you made so far?
Looking forward hearing from you,
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cleven 4
I always got a reply and have yet to have issues other than maybe having to wait max 5 days for an answer to things.
You will always get a reply or help or replacements with things
You need to remember they are a small company with limited people/resources.
There are much worse options out there when it comes to printer customer service![:)](//content.invisioncic.com/ultimake/emoticons/5a33abdf6d109_1f60acopy.png)
The forums are a great place to try and find a solution first. This machine is open sourced and I feel in a way it is open more to those who like to test variations and push the limits of the machine. All the while Ultimaker (the company) is all for it![:)](//content.invisioncic.com/ultimake/emoticons/5a33abdf6d109_1f60acopy.png)
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