Bad customer service from um, missing parts...

[jemma-redmond 0]

So I'm pretty fed up with um, I ordered over 300 euros worth of parts about two thirds of the order was delivered. I have emailed them, I have called and I get no response. It's a good job this stuff isn't urgent isn't it?

Their bad delivery service is really letting them down.

 

[DidierKlein 729]

Sad to hear that. You should probably send a pm to Sanders to see what is going on?

 

[SandervG 1,521]

Hi Jemma,

Can you share your ordernumber with me so I can have someone look into it? (atm I am in NYC for Maker Faire and an e-NABLE conference in the John Hopkins hospital).

Was there a notification on the invoice that the missing parts were not on stock?

If you send me the details in a DM I will get back with you, thank you.

 

[ian 32]

Hi Jemma ! :-)

How long have you been waiting ?

Im sure Sander will get onto this for you and solve the problem quickly.

Its just.... a pity you can get direct answers from ultimaker... I guess they are still under manned in customer services...

God Bless and best wishes to Dublin from me ! :-)

Ian

 

[jemma-redmond 0]

Ok thanks guys, Just emailed.

 

[jemma-redmond 0]

Day 20... still waiting for a reply...

 

[jemma-redmond 0]

Finally got a reply and an apology. Parts have still not been sent out. Where I work, we have about 50 Um's 1's and 2's, most of those aren't working / waiting for parts.

I've scrapped the um1 at this stage and moved to a different supplier because the hardware / customer service is crap.

Best of luck everyone with your machines! :-P