Jump to content

Bad customer service from um, missing parts...


Recommended Posts

Posted · Bad customer service from um, missing parts...

So I'm pretty fed up with um, I ordered over 300 euros worth of parts about two thirds of the order was delivered. I have emailed them, I have called and I get no response. It's a good job this stuff isn't urgent isn't it?

Their bad delivery service is really letting them down.

 

  • Link to post
    Share on other sites

    Posted · Bad customer service from um, missing parts...

    Hi Jemma,

    Can you share your ordernumber with me so I can have someone look into it? (atm I am in NYC for Maker Faire and an e-NABLE conference in the John Hopkins hospital).

    Was there a notification on the invoice that the missing parts were not on stock?

    If you send me the details in a DM I will get back with you, thank you.

     

  • Link to post
    Share on other sites

    Posted · Bad customer service from um, missing parts...

    Hi Jemma ! :-)

    How long have you been waiting ?

    Im sure Sander will get onto this for you and solve the problem quickly.

    Its just.... a pity you can get direct answers from ultimaker... I guess they are still under manned in customer services...

    God Bless and best wishes to Dublin from me ! :-)

    Ian

     

  • Link to post
    Share on other sites

    Posted · Bad customer service from um, missing parts...

    Day 20... still waiting for a reply...

     

  • Link to post
    Share on other sites

    Posted · Bad customer service from um, missing parts...

    Finally got a reply and an apology. Parts have still not been sent out. Where I work, we have about 50 Um's 1's and 2's, most of those aren't working / waiting for parts.

    I've scrapped the um1 at this stage and moved to a different supplier because the hardware / customer service is crap.

    Best of luck everyone with your machines! :-P

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...