Print head won't heat up

[lexiconx 0]

My ultimaker 2 is just a few months old but the print head stopped heating up during a print. I thought it was just clogged so I went to the move material page and that's when I found that the temperature was falling slowly 70/210 then 45/210. I mistakingly pushed the factory reset button and now it's stuck at the "heating up printer head"stage with the temperature indicator light bar not moving. It's too bad it was working perfectly for months.

[ultiarjan 1,223]

I would first check the cable connection of the heater cartridge. This is a direct cable without connectors to the electronics board. Take of the cover at the bottom, 2 bolts. Its 2 white cables, you'll see the marking on the board.

[ultiarjan 1,223]

And this is probably helpfull:

https://github.com/Ultimaker/Ultimaker2/blob/master/um2%20assembly%20manual%20V1.1%20_english.pdf

[lexiconx 0]

Thank you for responding the two white wires are firmly connected to the heater1 recepactles

[ultiarjan 1,223]

if your UM2 is just 2 months I would raise a tiked at UM support, I would think they send you a new heater element or have some smart test to check your electronics ....

 

[lexiconx 0]

Ok I'll go to support thanks for your help