Jump to content

order status changed to shipped but no tracking details received


Recommended Posts

Posted · order status changed to shipped but no tracking details received

to: ULTIMAKER Support

After finally receiving a reply (20/11/2014 - 17:13) to my support ticket and the ordered items will be shipped the next day (which was confirmed by a standard email), I'm was already having doubts on 22/11/2014 that it is really shipped.

--------------------------------------------------

ON 21/11/2014 - 09:12 I have received a confirmation email from ULTIMAKER, telling me that the items I have ordered are shipped.

At the bottom of this email they state the following:

' Shortly after this email you will receive an email containing tracking details.'

Well I have not.

Is the email truthful?

Europe Technical Support: #KCM-262-28907

Europe Technical Support:#YFD-828-61595

Sales: #DHS-526-90525

 

  • Link to post
    Share on other sites

    Posted · order status changed to shipped but no tracking details received

    Hi m38ch,

    Thank you for your post.

    It happens sometimes that the email with tracking details end up in a spam-filter or for some reason doesn't make it to the recipient. That is why I took the effort to look into your order and tracking details, and I see you have already received your order yesterday. Probably right after your post.

    I am happy to hear you got your order now and everything is alright.

    Thank you for your time and if there is anything else you need please feel free to ask!

     

  • Link to post
    Share on other sites

    • 3 weeks later...
    Posted · order status changed to shipped but no tracking details received

    Dear Sander,

    yes I have received the parts I have ordered on November 24 except for one item (PT100B).

    This item was already available in the UM store at the date of delivery. Anyway, in parallel I have had a communication with one of your technical support guys about my printer problems, which promised to get another spare part send to me.

    I have mentioned to him that my order was missing one item and if he could just assemble the two parts into one shipment (small envelope!).

    I've been leaving a remark at the UM support page (sales and technical, replied to your collegues support mail twice and no end up again in this forum to have someone read my writings.

    Again: no one is replying for more then two weeks.

    Can someone please put the two small pieces in an envelope and send it to me?

    #DTD-193-80092

    #KCM-262-28907

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.3 stable released
        In this stable release, Cura 5.3 achieves yet another huge leap forward in 3D printing thanks to material interlocking! As well as introducing an expanded recommended print settings menu and lots of print quality improvements. Not to mention, a whole bunch of new printer profiles for non-UltiMaker printers!
        • 56 replies
      • Here it is. The new UltiMaker S7
        The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
         
         
        So what’s new?
        The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
         
        The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
         
        The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
         

         
        The UltiMaker S7 also includes quality of life improvements:
        Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more  
        Curious to see the S7 in action?
        We’re hosting a free tech demo on February 7.
        It will be live and you can ask any questions to our CTO, Miguel Calvo.
        Register here for the Webinar
          • Like
        • 18 replies
      • UltiMaker Cura Alpha 🎄 Tree Support Spotlight 🎄
        Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
         
        We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.  
          • Thanks
        • 29 replies
    ×
    ×
    • Create New...