Jump to content
Ultimaker Community of 3D Printing Experts

Problem ordering from website


mcewen
 Share

Recommended Posts

Posted · Problem ordering from website

A few weeks ago I placed an order for the Ultimaker 2 and some extra filament. Upon hitting the buy button I recieved an error. I notified my bank and according to them I went over my limit and the purchase was flagged. So a few days later I notified my bank I was making the purchase so the transaction would go through. I tried agian and got the same error. My Ultimaker account now has two orders listed under "My Orders". I have sent emails to support and have still yet to recieve a reply. I understand everyone is busy, but a few weeks have passed and I would like some help resolving the issue so I don't get double charged. Also I would like a contact so I can collaborate what I need to do to fix the error I'm getting when trying to make a purchase. Any help in the matter would be much appreciated.

 

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 11 replies
    ×
    ×
    • Create New...