ordered wrong parts....

[jin1219ca 0]

Like in my previous post said, I broke the PT-100 heater sensor because I snapped it too hard, so I ordered the replacement for the part. However, I ordered Thermocouple Sensor because on the page it says PT-100B is only for UM2 and mine is UMO+.

Now I received the part, but found the part is not what I am looking for and wondering I should order PT-100B instead. Can I know which part should be used?

Also, already sent letter to customer support, but based on experience it should take them 2 or 3 weeks to reply. Can I just send it back for refund while placing new order at the same time to save some time?

 

[jin1219ca 0]

Or anyway to fix the PT-100 on my own? It is like I used pliers to take out the wires from the metal sensor part....

 

[gr5 2,167]

I don't know which part you want (PT100, PT100B) as I have the UMO with upgrade kit and I have a thermocouple, not a PT100.

But I have heard support is "caught up" and the delay is only 4 days right now.

At the same time, if it was me, I would try to repair it myself. Any pt100 part that fits in there will work but you can't use normal solder (which melts around 200C). So you have to use 250C solder (pure lead) or you have to clamp it somehow.

 

[jin1219ca 0]

4 days..... sounds much better, I sent the letter on 1/23 and will wait and see if they got back today:-)

On the assembly manual, it says my part is PT-100, but I don't know if there is any difference between PT-100 and PT-100B. And I'll try to clamp it to see if it works first.

Thanks.

 

[jin1219ca 0]

First, the 4 days response time is real, just got letter from Ultimaker. They said they would refund after receiving the part, sounds good.