Client support

[grant@ucp 0]

I have placed an order for some spare parts on 3 Feb 2015,

my credit card has confirmed that the funds were sent

I have received an invoice for the parts ordered. IN#15710990

I have received absolutely no communication what so ever with regards to the delivery of this order. I have sent in two separate tickets informing the sales dept of the lack of communication, however they have not responded to these tickets either?

how does one actually contact the sales dept of Ultimaker?

 

[microdure 10]

Hello,

I have the same problem with my order

I ordered a dual extrusion kit € 285 ttc on September 10 and I still do not have a shipping confirmation after 13 days ^^

Knowing that the product ordered is delivered in the (delivery. 2-5 working days)

their support link sue payment confirmation redirectionne on the support page or it ua two links of contact block.

it's raiment is froutre people of the mouth !!!!

[SandervG 1,521]

Hi @microdure, thank you for your post.

Where did you order the dual extrusion kit?

If you could send me your order number I could try to see where the delay is.

Thank you for your time and patience,

[microdure 10]

Hi Sandervg ,

Thank you for your feedback

My order number is 15253206

thank you in advance

[SandervG 1,521]

I got a confirmation that your order is going to be shipped today!

You should also receive an email from my colleague with some further details.

Thank you!