Hi, I just heard you have received several answers; from me on the forum, a reply from my colleague over email and another reply from my colleague over facebook so I think you got our attention.
I will tell my colleague from support to help you towards a solution, so the rest of us can focus on our other customers
Thank you and have a great day!
Thank you for your post.
For the emails you have send, did you get a TicketID?
If you send an email to our support team through the ticket system you should, and it would help me to track down your ticket.
Our apologies that your problem has not been solved, we will work with you towards a solution as soon as possible.
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