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What country are you in? Please update your location. You can get very different support depending on the country.
Ultimaker will usually (not always) honor warranty even when you are past the end date. The board is around $250 I believe from my poor memory. Don't call imakr - contact UM support directly. I'm pretty sure they help you no matter where you bought it. Also if you want very fast support and you speak english, call their number during their daytime hours and you often get a human right away. But only call if you speak english (or dutch) - they all speak english fantastically well.
I have 3 UM2 power supplies and they are very strange beasts. They must have computers in them or something. I would assume that's the problem as mine do weird things. I found that I had to power one down for several *hours* before it would work again. Try unplugging it from the wall, then turn on the UM2 to drain most of the charge - there should be a blue led that gets dim. Then maybe wait a few hours like that as it really takes an incredibly long time- maybe even a few days. Then hook it all back up normal (any order is fine plug in while machine is on is fine, while machine is off - seems to make no difference for me).
I know you said the green light is on the board but I still recommend you do this test. Also if you have a multimeter you could test that it's 24V on the white board coming in and not, say 5V or 2V that I expect you are getting which is enough for that green led but not enough for much else.
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gr5 2,224
What country are you in? Please update your location. You can get very different support depending on the country.
Ultimaker will usually (not always) honor warranty even when you are past the end date. The board is around $250 I believe from my poor memory. Don't call imakr - contact UM support directly. I'm pretty sure they help you no matter where you bought it. Also if you want very fast support and you speak english, call their number during their daytime hours and you often get a human right away. But only call if you speak english (or dutch) - they all speak english fantastically well.
I have 3 UM2 power supplies and they are very strange beasts. They must have computers in them or something. I would assume that's the problem as mine do weird things. I found that I had to power one down for several *hours* before it would work again. Try unplugging it from the wall, then turn on the UM2 to drain most of the charge - there should be a blue led that gets dim. Then maybe wait a few hours like that as it really takes an incredibly long time- maybe even a few days. Then hook it all back up normal (any order is fine plug in while machine is on is fine, while machine is off - seems to make no difference for me).
I know you said the green light is on the board but I still recommend you do this test. Also if you have a multimeter you could test that it's 24V on the white board coming in and not, say 5V or 2V that I expect you are getting which is enough for that green led but not enough for much else.
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