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Everything posted by amyinnh

  1. Apparenty it's not custom but US law: The Mail or Telephone Order Merchandise Rule This rule covers merchandise you order by mail, telephone, computer and fax. It requires merchants to have a reasonable basis for claiming they can ship an order within a certain time. Ship Dates By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days. The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and
  2. When your customers are getting no answers for late orders and are turning to forums for answers, yes, this is poor customer service. Quite possibly it's a difference in US business customs. - Billing someone's credit card doesn't happen until the product is being shipped. - Items for sale but not available for shipping yet are listed as backorder (old products) or preorder (new products) before they buy it, with an estimated time of delivery, and again, not billed til shipped. Note customer is informed before they buy it, that it is not currently available. - customer support proactivel
  3. Thank you for posting your experience. Quite the head's up, on ordering Ultimaker.
  4. Wow, so all those web comments about bad customer service look to be true. The number of contacts for order status on this forum means they've yet to hire professional customer service staff, because they'd know better than to leave customers hanging. Your credit card shouldn't be charged until the product is being shipped. You can contact your credit card company to dispute the charge. You are, in effect, giving them a short term loan if they have nothing to ship to you. No good reason the customer isn't given an estimated ship time. And an email if that changes. I also need to double
  5. Similarly, I'm up to my elbows in solving a problem for myself, and find it very useful to other hobbyists. A viable solution now, thanks to 3D printing.
  6. Cura has 5 language options under Preferences. It's just strings on the UI, not five versions of Cura. Does it add problems? Yes. Change it to French, restart Cura. Go under "Machine", still in English, "Add New Machine". Bugs happen, but not a reason to not do something. Same thing, units is merely a mathematical choice of language, in this case, metric. No imperial preference means human is doing the conversions (over and over), much more error prone. I'd put my money on Daid over consistency in user conversions. One bug found, Daid fixes for everyone, once whereas human conversion
  7. No, I didn't. You must have a lot of spare time.
  8. Conversion limit to GUI display value only, not the underlying calculations. Have written US/UK aeronautics, confine unit preference to UI display only.
  9. Only if Ultimaker is putting me on their payroll. It's not rocket science. Perhaps they'll spring for an intern.
  10. Actually what I meant was in Cura, this could easily be coded in Cura, using user preference setting for display units. The inside code/calculations wouldn't need to change, just the numbers displayed to the user. You can email Microsoft with your idea for their calculator but I've not seen them receptive since 1992. Possibly with Apple on their heels though they may be more receptive these days, you never know. We're still using Imperial because the businesses said it'd cost too much to move to metric (tooling). Not unlike the current configuration of keyboards. They're configured to ma
  11. Yes, it is simple to code. The user preferred units are limited to unit conversions at the user interface only. if (user_pref == imperial) then display_val = changeToImperial(x) and if (user_pref == imperial) then get_val == changeToMM(x) As for export from the 3D model software as mm, the whole reason I found this thread is my exported mm model of a 7 inch object, from MeshMixer, is showing up as 7mm in Cura and I'm digging for answers as to why that is.
  12. Sorry to pester you with such a novice question but do I need all of these? There's no explanation on the Cura download page what each of these are for. Cura_15.01.exe NetfabbInstaller_ultimaker.exe NetfabbInstaller_ultimaker_offline.exe NetfabbUltimaker_Win.exe Thanks for any clarification.
  13. Hello Bruno. If by "ticket" you mean when can you buy Ultimaker 2 Extended, April 2015. Very hard to find on their web site.
  14. Possibly you can find an Ultimaker close by, on 3DHubs.com, send a few test drives to one, and ask the owner(s) if you can come by for info/observation. The only negatives I've heard about Ultimaker is delivery wait time, customer service (don't know if they're one offs or indicative of overall support), no pause function to load next filament spool, single extruder. They demo'ed a mini and extended in Las Vegas but nothing on their web site about these two new sizes or when they'll be available. Good luck.
  15. Jossell, this video will probably help, It goes into several repairs using Netfabb.
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