X motor, Ymotor and z motor are not working!!

[Nishant 0]

recently bought ultimaker original+ and assembled it, as per the online guide of it. now when we started the ultimaker to see its working, the motors are not functioning calibration is also not done yet. tried switching the plugs and all available methods on internet to see how will it work, but nothing happened and because of motors are not working head doesnt move nor i can check anything further, the bed gets heated and the nozel also heats up and melts the filament. so if you can help me with the working of motors it would b great. if you want i can send you the pictures of the connections and assembled ultimaker.

Edited June 22, 2015 by Guest

[Dim3nsioneer 557]

Does the printer run if not connected via USB cable? Can you heat up the hotend? Or the bed?

[Nishant 0]

yes the hot bed heats up and the nozzel too.

Edited June 22, 2015 by Guest

[Nishant 0]

thank you for your support have solved the issue, the problem was in the motherboard it was not supplying power to the motors.