HELP! Printhead won't move!

[ivanweert 0]

HELP! My ultimaker original + is not working :( The printhead is not moving. When I push the "print" button on Cura it stays in the start position. And the orange plastic runs out. I don't now what to do anymore...

When I run the bed leveling wizard it also stays in the start position. The head will not move, but the motors do move.

Does anyone please know what to do?? I need to print tomorrow in my classroom with the children and there parents... :(

[DidierKlein 729]

Hi and welcome

The motors for X and Y are moving?

Did you check that all the pulleys are tight and well fixed?

[neotko 1,417]

Press on Prepare 'home' something. If it doesn't move at all. Turn it off, unplug power and check that the 'safety' 1 & 2 pins are inserted.

[niyoki 21]

Motors moving? Motors can move but if your printer has loose set screws on timing pulleys the print head can't move. Do you see when you look at short belts any reactions. Because short bells moves next to motors. Z-axis moves without any belt because of threaded rod.

Can you make any video?

good luck