Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker 3 Front Panel Display Died Today


Wisar
 Share

Recommended Posts

Posted · Ultimaker 3 Front Panel Display Died Today

I have a support ticket open with 3DGBIRE as I suspect this is a hardware failure but wanted to ask for advice here as well since my brand new printer is a bit dead to me now.

This morning the display had a dark corner and by this afternoon the entire display was dark to the point of being unreadable. IMG_6057.thumb.jpg.310142e0a48274baedd6c87252315087.jpg The picture does not do it justice as it is more readable than to the naked eye.

Any recommendations other than a new part?

Thanks,

Will

IMG_6057.thumb.jpg.310142e0a48274baedd6c87252315087.jpg

  • Link to post
    Share on other sites

    Posted (edited) · Ultimaker 3 Front Panel Display Died Today

    I had the same issue with my UM2+ a few weeks ago. Except my display was not blurried out, it had mass artifacts on the display. (full of mini blue squares)

    I thought "omg now I need to get my printer in the car and drive to the reseller and wait a few weeks before I'll have it back"

    But I reinstalled the most recent firmware with Cura and my problem was solved.

    Maybe you can try that?

    Edited by Guest
  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    But I reinstalled the most recent firmware with Cura and my problem was solved.

    Maybe you can try that?

     

    It was worth a shot...but no go. :-( Thanks for the suggestion though. The ironic thing is that the display would be just readable if I could turn off the LEDs...but they are so bright they wash out what little backlight the control panel is emitting.

  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    But I reinstalled the most recent firmware with Cura and my problem was solved.

    Maybe you can try that?

    It was worth a shot...but no go.  :-(  Thanks for the suggestion though.  The ironic thing is that the display would be just readable if I could turn off the LEDs...but they are so bright they wash out what little backlight the control panel is emitting.

    damn... I hope your reseller gives you a proper solution very soon. :)

  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    damn... I hope your reseller gives you a proper solution very soon. :)

     

    Being swapped out tomorrow! Reseller very cooperative (3DGBIRE). Probably helped that it had the good graces to die so quickly.

    • Like 1
    Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

     

    damn... I hope your reseller gives you a proper solution very soon. :)

     

    Being swapped out tomorrow!  Reseller very cooperative (3DGBIRE).  Probably helped that it had the good graces to die so quickly.

     

    Well, if this happens after half a year, I'd expect the same kind of response. Those screens should last you quite a while. We still have a load of old (2+ year old) um2's which are still working just fine.

  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

     

    damn... I hope your reseller gives you a proper solution very soon. :)

     

    Being swapped out tomorrow!  Reseller very cooperative (3DGBIRE).  Probably helped that it had the good graces to die so quickly.

     

    Awesome, fast response and good service. Will you go by with your Ultimaker 3 or will you receive a new screen by the mail and install it yourself?

    I hope it was not Dorothy who went temporarily blind?

    Did you also mention with your reseller that you did not get the NFC chip to work?

  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    It was Dorothy that went down! They drop shipped me a new unit and it is working find. NFC has not been an issue though the reader seems sensitive to the location of the reel on the holder. Dorothy had an issue creating a hot spot the new machine did that just fine. Did my first customer order with PVA support on her today. Parts were glamorous.

    • Like 1
    Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    We still have a load of old (2+ year old) um2's which are still working just fine.

     

    Exactly! I have two um2s that are two years old and they have bright displays!
  • Link to post
    Share on other sites

    Posted · Ultimaker 3 Front Panel Display Died Today

    It was Dorothy that went down!  They drop shipped me a new unit and it is working find.  NFC has not been an issue though the reader seems sensitive to the location of the reel on the holder.   Dorothy had an issue creating a hot spot the new machine did that just fine.  Did my first customer order with PVA support on her today.  Parts were glamorous.

     

    Good to hear it is all working fine, and congratulation on the first customer order!

    Anything you can share, on what you are making?

    Congratulations on the first order-print! :)

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • Ultimaker showcase | April 2022 | 4pm CEST | 10am EDT
        I'm excited because I've personally produced this showcase event, so if you are curious what else I'm up to nowadays, come check it out and say hi in the chat! It would mean a lot! 
          • Thanks
          • Like
        • 4 replies
      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 12 replies
    ×
    ×
    • Create New...