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cor3ys

Ultimaker 3 Arrived this morning

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Hi Guys

Not been around since the forum upgrade I see there is still issues but anyway thought i make a post about my Ultimaker 3  For the last 6 months i have started a hobby/business (vapes3d.co.uk) printing vape stands and i have been designing simple dual color prints using the pause method for, but now i should be able to get more creative with the UM3

Here it is sitting in-between a couple of my other printers for now the other side of the room has my UM original so i have the whole family and a BigBox...

20161111_105907.thumb.jpg.55161439668bb8fdd63b8560cae8de8b.jpg  

All packaging look fine no external damage and internally everything was fine and in its correct place, once i got the printer out of the box to give it a good looking over all was fine, all the rods were nice and tight nothing was lose like i had experienced before. then i could see some internal damage on the inside of the printer that looks like a production quality issue, where the assembler has scratched the inside of frame while fitting the motor cover on the left back.

20161111_091715.thumb.jpg.023d20a1f238444d849875caf8524b2d.jpg  

20161111_091704.thumb.jpg.8fb26d7cac4e52f59b26efdbaadb8cd9.jpg

For a £3000 + printer that is not cool how this got past quality control i don't know ? @SandervG

(update issue above resolved)

That aside the setup process  was straight forward and simple and taking in and out of the cores is quite easy no issues there, wifi was all good and talked to cura just fine....

I am halfway through a dual print a simple spiral cone just to see the results before moving on to bigger things which i will post here when finished...

20161111_145626.thumb.jpg.da2d0664d7ee4db291768940e7ea00da.jpg

20161111_192349.thumb.jpg.ea163ab3dd7ea1f102c25a9115401c99.jpg

Edit: Just noticed that the wire from the top left limit switch is rubbing against the belt from the motor so will need moving when the print is finished....

20161111_105907.thumb.jpg.55161439668bb8fdd63b8560cae8de8b.jpg

20161111_091715.thumb.jpg.023d20a1f238444d849875caf8524b2d.jpg

20161111_091704.thumb.jpg.8fb26d7cac4e52f59b26efdbaadb8cd9.jpg

20161111_145626.thumb.jpg.da2d0664d7ee4db291768940e7ea00da.jpg

20161111_192349.thumb.jpg.ea163ab3dd7ea1f102c25a9115401c99.jpg

Edited by Guest

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Yeh i contacted reseller but seems to have fallen on deaf ears, funny thing is the day before when they was selling it to me they were very quick in there responses to my question's...

Will contact them Monday again if not the manufacture will have to sort it....

Edited by Guest

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At least give them a day or two, jeez... There could be a reason for a slightly late response other than that they "only want to sell".

 

Looks like he has been waiting a few days. During normal business hours, it's normal to receive a response the same day, or the next day (that excludes weekends of course).

If a reseller can't do that... well i see no reason why they should have my money. That's how i run my business, and i think it's a bare minimum for customer/business relationship.

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Hi @Cor3ys,

I was wondering how it was going with your Ultimaker 3.

Your prints look really great!

Did you already get a reply from your reseller?

 

Hi @SandervG

I just got an email from them saying Ultimaker has told them to offer me a spool of filament is that correct a spool of filament for a cosmetically damaged £3000 printer ?

I would at least expect a complementary core ;-)

Edited by Guest

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Hi @Cor3ys,

I was wondering how it was going with your Ultimaker 3.

Your prints look really great!

Did you already get a reply from your reseller?

 

Hi @SandervG

I just got an email from them saying Ultimaker has told them to offer me a spool of filament is that correct a spool of filament for a cosmetically damaged £3000 printer ?

I would at least expect a complementary core ;-)

 

Hi Cor3ys, thank you for your reply. Good to hear that you have a reply so at least the ball is rolling, and the most important thing is that your Ultimaker 3 is working like it should. (Based on the pictures of the prints you have included in your first post).

About the offer, usually we don't go about 'telling someone to offer this or that' and we try to find a reasonable and mutual solution. We're sorry your Ultimaker 3 has arrived with some damage to the frames. If you are not satisfied with the offer you should feel free to tell this to your reseller as its customer and I am pretty sure we can come to a solution.

Feel free to send me a DM if you need more information or share some more insights.

Have a great day, and I am pretty sure we'll work it all out!

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Hi guys.

May I ask how many months the ultimaker 3 has been sold / shipped out ?

Its normal for most companies like this to have a few little errors at the begining of production ( production quality and control). Iv learned it really does help to wait maybe 2 or 3 months until the production people have worked out the little kinks... :)

But it Looks really great and the prints are very beautiful !

Congrats and have lots of fun.

Ian Spring :)

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Hi Ian,

We launched it on October 18th so it has been approximately one month.

We physically started shipping it not too long after the launch.

How are you doing nowadays?

Still using an Ultimaker in your new business?

 

Hi Sander.

Thanks for the fast reply !

Im very good thanks.

I just started with a new large medical production company in germany. Of course like always I like to have at least one nice ultimaker extended some where in my working enviroment... other wise I get a little shaky... ;)

Other than that.. life is good thank God.

And yourself ?

Ian :)

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Hi guys.

May I ask how many months the ultimaker 3 has been sold / shipped out ?

Its normal for most companies like this to have a few little errors at the begining of production ( production quality and control). Iv learned it really does help to wait maybe 2 or 3 months until the production people have worked out the little kinks... :)

But it Looks really great and the prints are very beautiful !

Congrats and have lots of fun.

Ian Spring :)

 

UM3 is great. Software needs some tweaking, but that should come soon.

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