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Filament stuck to nozzle on UM3

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Hello Ultimaker community,

I am a new Ultimaker user, and my ultimaker 3, when printing, gets all it's filament stuck to it's nozzle. This kept happening until the filament evetually cooled onto the nozzle and got stuck. My ultimaker 3 currently has same plastic stuck to it's tip that I think can only be melted off.

Thank you,


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