New Ultimaker 3 ext. freezes

[Arcon 3]

Hi. Today I got my Ultimaker 3 ext. I bought from Italy (Torino). I live in Moldova, this country is too far from Italy, therefore I couldn’t contact quickly the seller with my problem.

My ultimaker 3 ext. after 2-15 minutes of work freezes. When it is in freez i turn it off. After that if i turn Ultimaker on, I hear 1 seconds working coolers, next nothing happens (even on screen is nothing). Later i i turn it off, and turn off power supply. After 10-20 min i turn on power supply and printer. He behaves:

Sometimes it can freezes with "Ultimaker" on screen and light on the button, next nothing happens during 30 min. It happends when i turn it off, and after 2-5 minutes turn it on.

Sometimest it works, but after 2-15 minutes of work it freezes. It happends when i turn it off, and after 10-20 minutes turn it on.

 

Need help pleace!

Sorry for my english. Thanks!

[DidierKlein 729]

Maybe check the connections?

The Ultimaker 3 takes around 1minute to start up

[neotko 1,417]

If you are using the usb it might be just a bad usb dongle. If you are using wifi that sounds more trouble. If so, dis you print with Cura standard profile? All jobs frooze? When it frooze the temperature and bed did stay hot?

[Arcon 3]

DidierKlein

Which connections?

I was waitint about 30 minutes...

neotko

Ultimaker can freeze just in meny not necessarily at the time of printing.

[Daid 304]

This could potentially a problem with the WiFi module inside the printer.

If you feel comfortable enough, you can unscrew the square white cover at the bottom of the printer (at the network connector). There on the red electronics board, unplug the cable near the text "2005-G". This should disable the WiFi module. (The module itself is next to this connector, but is connected with this small cable)

Do this will the printer is disconnected from the mains power.

If the printer keeps functioning after this, contact your sales point, they can replace this module or send you a new one. It is currently a known issue with a small amount of Ultimaker 3 printers.

[Arcon 3]

This cable i should unplug?

[Marco_TvM 34]

This cable i should unplug?

 

Yes, that's the one.

[Arcon 3]

I took off WiFi card. Now Ultimaker turning on normaly, but farther inscription on display "Ultimaker" no reaction. I was waiting 10-15 minutes. Twice in turned on, but throught 10 min frezed. Why am I so unlucky? (

firmware 3.5.3.20161221

Edited March 8, 2017 by Guest

[Daid 304]

It only shows Ultimaker, or it sometimes goes to the menu? That is a bit unclear to me in your post. (And pretty important for diagnosing the problem)

[neotko 1,417]

Since you already got it open... You could connect a hdmi monitor/tv and see where it stops. You will get a loading screen from the linux.

Ofc like Daid said don't connect or disconnect anything without the power disconnect.

[Arcon 3]

Today i come in office and turned on printer. At first second i heard сooler noise, after that no reaction, even no inscription on display "Ultimaker". Unfortunately i concluded to send printer back to seller,as I was advised bu Fbrc8.

[fbrc8-erin 267]

Today i come in office and turned on printer. At first second i heard сooler noise, after that no reaction, even no inscription on display "Ultimaker". Unfortunately i concluded to send printer back to seller,as I was advised bu  Fbrc8.

 

Actually, my advice was to stop touching the electronics until you'd gotten in touch with your local reseller. :-)

[ZF-Chicago 0]

I have the same issue, although ours is totally dead, offers no response to the power. The removal of the wifi module, as shown in this thread, also does not help the device power on. Please assist.