1) The only cure is a heat gun and a few hours of patience. Or send it back to the manufacturer - who will do the same thing.
Actually, a service technician from our reseller suggested something that worked surprisingly well. Heating up both cores to the maximum temperature possible and carefully pulling the filament out with a pair of tweezers got rid of the problem quickly, at least to the point where we could remove the print cores and swap them for spare ones. I thought I'd share that in case someone else had the same issue.
2) There is supposed to be a silicone pad - a white flexible thing with 2 holes in it for the 2 nozzles. You seem to be missing those maybe? I can't tell in these photos. That is supposed to prevent this exact accident.
We had the pad installed, unfortunately without effect. Our pad didn't look to good though:
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3) You really need to get your parts to stick to the bed better. You don't want your parts sliding around the bed. Here is a long but full of useful information (I shortened it a lot in editing) video about how to avoid this in the future. Also *ALWAYS* watch the first layer going down - at least the 4 corners - to make sure you are getting good "squish" (again - see the video).
Thank you for the video, appreciate it. We did watch the first layers go down, but I guess they came lose later. I will make sure to see what else we can do to improve adhesion.
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gr5 2,224
Oh, Matt - this sucks. A few things:
1) The only cure is a heat gun and a few hours of patience. Or send it back to the manufacturer - who will do the same thing.
2) There is supposed to be a silicone pad - a white flexible thing with 2 holes in it for the 2 nozzles. You seem to be missing those maybe? I can't tell in these photos. That is supposed to prevent this exact accident.
3) You really need to get your parts to stick to the bed better. You don't want your parts sliding around the bed. Here is a long but full of useful information (I shortened it a lot in editing) video about how to avoid this in the future. Also *ALWAYS* watch the first layer going down - at least the 4 corners - to make sure you are getting good "squish" (again - see the video).
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