Ultimaker 3 cannot boot

[gianmaria 0]

When I switch on the printer from the button on the rear side, the printer switches on suddenly but then it cannot go on and it remains stuck forever.

I can hear the fans on for a second but then the printer shows the logo Ultimaker on the screen and it stays like this forever. It seems to me like a booting problem of the software.

Can I follow a reset procedure from outside? What do you suggest?

[gr5 963]

The fans going on and then off is normal. The logo should stay on for a long time. Maybe a minute or two. If after 5 minutes you still just see the log then contact support. There is a blue "support" button below and to the right of the last post in every topic.

[gianmaria 0]

Thanks for the answer but in my case the printer is stuck to the booting procedure I guess.. After one hour or more it is still at the point of showing the logo.

[gr5 963]

Call reseller. You need a new circuit board. The smaller one. The red one.