Missing/Incorrect pulley supplied in Ultimaker kit

[rob 0]

I was looking forward to assembling my Ultimaker kit this weekend after spending most of the week painting it. I got to the X/Y axis assembly and noticed that I only have 9x 8mm pulleys in my kit. It seems that I was supplied with an extra 5mm one which isn't much use. I've created a ticket so hopefully Ultimaking can resolve this quickly.

Only 9x 8mm pulleys and one rogue 5mm pulley:

 

These are my X/Y stepper motors fitted with the 5mm pulleys so it's not an assembly issue here:

I guess I should check the rest of my kit now just in case there is any other issues.

 

[joergen 2]

Have you tried sending an email to UM support so they can send you the spare pulley, instead of posting it here in the forum, where nobody can help you?

 

[rob 0]

Yes:

 

I've created a ticket so hopefully Ultimaking can resolve this quickly.

 

I was just posting here in case anyone else has a similar assembly issue, the documentation doesn't really indicate that you need 10 of the 8mm pulleys. When I got the parts ready for the X/Y assembly stage it said 10 pulleys, it wasn't until I came to building them I noticed the problem.

[Stan 0]

I have a similar issue, in my kit I have 12 pulleys with a 8mm hole... how can I open a ticket?

[peetersm 124]

If you want to check the rest of your parts, I have some links here. I also have an annotated build doc, because there are so many errors in the official version. I've found a lot of packing issues with these kits and always conduct a complete inventory before starting.

Good luck, I love the UMO+ and I'm sure you will too once you get it put together.

[Stan 0]

Thank you, I contacted the local dealer and he immediately sent me the missing parts