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Missing/Incorrect pulley supplied in Ultimaker kit

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

I was looking forward to assembling my Ultimaker kit this weekend after spending most of the week painting it. I got to the X/Y axis assembly and noticed that I only have 9x 8mm pulleys in my kit. It seems that I was supplied with an extra 5mm one which isn't much use. I've created a ticket so hopefully Ultimaking can resolve this quickly.

Only 9x 8mm pulleys and one rogue 5mm pulley:

Incorrect pulleys supplied with the Ultimaker kit

 

These are my X/Y stepper motors fitted with the 5mm pulleys so it's not an assembly issue here:

X/Y Axis 5mm pulley installed

X/Y Axis 5mm pulley installed

I guess I should check the rest of my kit now just in case there is any other issues.

 

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

Have you tried sending an email to UM support so they can send you the spare pulley, instead of posting it here in the forum, where nobody can help you?

 

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

Yes:

 

I've created a ticket so hopefully Ultimaking can resolve this quickly.

 

I was just posting here in case anyone else has a similar assembly issue, the documentation doesn't really indicate that you need 10 of the 8mm pulleys. When I got the parts ready for the X/Y assembly stage it said 10 pulleys, it wasn't until I came to building them I noticed the problem.

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

I have a similar issue, in my kit I have 12 pulleys with a 8mm hole... how can I open a ticket?

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

If you want to check the rest of your parts, I have some links here. I also have an annotated build doc, because there are so many errors in the official version. I've found a lot of packing issues with these kits and always conduct a complete inventory before starting.

Good luck, I love the UMO+ and I'm sure you will too once you get it put together.

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Posted · Missing/Incorrect pulley supplied in Ultimaker kit

Thank you, I contacted the local dealer and he immediately sent me the missing parts

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