Jump to content

Missing/Incorrect pulley supplied in Ultimaker kit


rob

Recommended Posts

Posted · Missing/Incorrect pulley supplied in Ultimaker kit

I was looking forward to assembling my Ultimaker kit this weekend after spending most of the week painting it. I got to the X/Y axis assembly and noticed that I only have 9x 8mm pulleys in my kit. It seems that I was supplied with an extra 5mm one which isn't much use. I've created a ticket so hopefully Ultimaking can resolve this quickly.

Only 9x 8mm pulleys and one rogue 5mm pulley:

Incorrect pulleys supplied with the Ultimaker kit

 

These are my X/Y stepper motors fitted with the 5mm pulleys so it's not an assembly issue here:

X/Y Axis 5mm pulley installed

X/Y Axis 5mm pulley installed

I guess I should check the rest of my kit now just in case there is any other issues.

 

  • Link to post
    Share on other sites

    Posted · Missing/Incorrect pulley supplied in Ultimaker kit

    Have you tried sending an email to UM support so they can send you the spare pulley, instead of posting it here in the forum, where nobody can help you?

     

  • Link to post
    Share on other sites

    Posted · Missing/Incorrect pulley supplied in Ultimaker kit

    Yes:

     

    I've created a ticket so hopefully Ultimaking can resolve this quickly.

     

    I was just posting here in case anyone else has a similar assembly issue, the documentation doesn't really indicate that you need 10 of the 8mm pulleys. When I got the parts ready for the X/Y assembly stage it said 10 pulleys, it wasn't until I came to building them I noticed the problem.

  • Link to post
    Share on other sites

    • 2 years later...
    Posted · Missing/Incorrect pulley supplied in Ultimaker kit

    If you want to check the rest of your parts, I have some links here. I also have an annotated build doc, because there are so many errors in the official version. I've found a lot of packing issues with these kits and always conduct a complete inventory before starting.

    Good luck, I love the UMO+ and I'm sure you will too once you get it put together.

  • Link to post
    Share on other sites

    Posted · Missing/Incorrect pulley supplied in Ultimaker kit

    Thank you, I contacted the local dealer and he immediately sent me the missing parts

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Introducing Universal Cura Projects in the UltiMaker Cura 5.7 beta
        Strap in for the first Cura release of 2024! This 5.7 beta release brings new material profiles as well as cloud printing for Method series printers, and introduces a powerful new way of sharing print settings using printer-agnostic project files! Also, if you want to download the cute dinosaur card holder featured below, it was specially designed for this release and can be found on Thingiverse! 
          • Like
        • 10 replies
      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
    ×
    ×
    • Create New...