Schwobabua 1 Posted November 13, 2017 in UM3 stops in the middle of print Hi, since a few days my prints stop at random points. This occurs sometimes after 2 hours, sometimes after 18 hours at different locations in the same gcode. The printer stops but doesn't show an error message at all. The menu doesn't react to any commands and I have to restart the printer. In another topic I have read that this can be caused by 3.6 firmware. I've updated it to 4 but the problem still occurs. Thanks for you help! Share this post Link to post Share on other sites
Marco_TvM 20 Posted November 13, 2017 in UM3 stops in the middle of print It might help us if you can get us the logs of the printer using WeTransfer or something similar. You can get the log files using the menu: System -> Maintenance -> Diagnostics -> Dump logs to USB. Share this post Link to post Share on other sites
Schwobabua 1 Posted November 14, 2017 in UM3 stops in the middle of print OK, this night it showed ER18 communication problem with the print head after stopping... Share this post Link to post Share on other sites
Marco_TvM 20 Posted November 14, 2017 in UM3 stops in the middle of print This would have put the log files onto the USB drive. Please send the log files to us, using WeTransfer, so we can analyze. But mostly, this is caused by some problem with the cable getting loose in the printhead. See http://ultimaker.com/ER18 for information and on the forum https://ultimaker.com/en/community/42426-print-head-error-communication Share this post Link to post Share on other sites
