Jump to content
Ultimaker Community of 3D Printing Experts

UM3 stops in the middle of print

Recommended Posts

Posted · UM3 stops in the middle of print


since a few days my prints stop at random points. This occurs sometimes after 2 hours, sometimes after 18 hours at different locations in the same gcode.

The printer stops but doesn't show an error message at all. The menu doesn't react to any commands and I have to restart the printer.

In another topic I have read that this can be caused by 3.6 firmware. I've updated it to 4 but the problem still occurs.

Thanks for you help!

  • Link to post
    Share on other sites

    Posted · UM3 stops in the middle of print

    It might help us if you can get us the logs of the printer using WeTransfer or something similar.

    You can get the log files using the menu: System -> Maintenance -> Diagnostics -> Dump logs to USB.

  • Link to post
    Share on other sites

    Posted · UM3 stops in the middle of print

    This would have put the log files onto the USB drive.

    Please send the log files to us, using WeTransfer, so we can analyze.

    But mostly, this is caused by some problem with the cable getting loose in the printhead.

    See http://ultimaker.com/ER18 for information and on the forum https://ultimaker.com/en/community/42426-print-head-error-communication

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

    • Our picks

      • New here? Get ahead with a free onboarding course
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 13 replies
    • Create New...