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ultimaker 3 stops at starting screen (logo)


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Posted · ultimaker 3 stops at starting screen (logo)

Hello!

We have an ultimaker 3 since a few months. I updated the latest firmware; after rebooting the printer hangs at the starting screen (Ultimaker logo). the fan does not run...

i´m not sure, if the firmware update finished 100%.

Any help appreciated :)

best regards

michael

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    Posted (edited) · ultimaker 3 stops at starting screen (logo)

    How annoying :( Was it a power-loss during the install? Otherwise can you tell me when you started to update, and from what version?

    In the mean time, have a look here. If you have a microSD card ready it should be pretty easy but you do have to remove some of the plastic covers, etc. Let us know if you run into any problems.

    If you can't recover the printer on your own you can always get in touch with your reseller they should be able to help you as well.

    Edited by Guest
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