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Cura 3.6.0 crashes on menus


DhollandiaIT

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Posted · Cura 3.6.0 crashes on menus

Hi

 

Computer details: HP Zbook 17 G3 running windows 7 Pro x64

 

Graphics cards:

Intel HD Graphics 530 with driver version 20.19.15.4483

NVIDIA Quadro M2000M with driver version 21.21.13.7306

 

3D printer: BQ Witbox 2

 

We can open cura and accept the EULA, but cura crashes on opening any kind of selective menu (toolbar, right click,  material selection).

We can still click open file and open an STL file without issues, same for rotating the preview image.

Tested with anti-virus off and on but there was no difference.

 

I assumed it was a driver issue, so I tried updating to the latest versions. After installing these, cura wouldn't start at all anymore so this isn't a solution. I believe it's an issue with the Intel HD card, as changing drivers for the NVIDIA has no effect.

 

I've tried reinstalling and removing the local user folders of cura but this didn't change anything.

Log files are attached, not sure if there's any others I'm missing.

 

Does opening those menus or right clicking start something specific that causes the crash?

 

cura.log stderr.log

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    Posted · Cura 3.6.0 crashes on menus

    It does sound like a driver issue. The actual creation / showing/ rendering of the menus is not something we do ourselves, we use an external framework (Qt) for that, so there is little we can do to change that.

     

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