Ultimaker Cloud security

[piphil 2]

I run a pair of Ultimaker printers in an industrial/corporate environment. At the moment I send jobs over LAN and can access the printers via VPN (although sometimes with difficulty), but the idea of easy remote monitoring through Ultimaker Cloud appeals.

 

However, the models I'm building on the Ultimakers are often sensitive from an IP point of view. I've previously been advised against using cloud-based services, especially if the data is transferred between regions e.g. from Europe to the US due to the different legal systems.

 

So there are some questions in my mind before I start using a system like this. How secure is the service? Where is the data hosted? Can Ultimaker employees access the data?

 

Any advice appreciated!

[ctbeke 133]

Hi,

 

I'm lead developer for Ultimaker's cloud efforts. If you send me an email on c.terbeke@ultimaker.com, I can send you some information regarding security and privacy in the Ultimaker Cloud. Not that these are secret or anything, but I'd like to engage to get to know your requirements.

 

Chris

[TMicke 23]

On 3/28/2019 at 3:51 PM, ctbeke said:

Hi,

 

I'm lead developer for Ultimaker's cloud efforts. If you send me an email on c.terbeke@ultimaker.com, I can send you some information regarding security and privacy in the Ultimaker Cloud. Not that these are secret or anything, but I'd like to engage to get to know your requirements.

 

Chris

 

Well, if there not secret how about telling the rest of us how you handle the information, where it’s stored and so on.

Not looking for 50 pages of data, just the basics.

 

Thanks

[ctbeke 133]

3 hours ago, TMicke said:

 

Well, if there not secret how about telling the rest of us how you handle the information, where it’s stored and so on.

Not looking for 50 pages of data, just the basics.

 

Thanks

 

Of course, I'm working on that with the content marketeers at the moment (they manage what's published on the website). When that's done I have a way to easily share it with everyone.

[ctbeke 133]

The marketing team has published the before mentioned document on our website. You can find it here: https://ultimaker.com/en/resources/52892-ultimaker-cloud-security. We'll keep updating those resource pages as new functionality becomes available.