Jump to content

Cannot firmware upgrade or factory reset S5


jthaker

Recommended Posts

Posted · Cannot firmware upgrade or factory reset S5

I have a printer on 5.2.8 that has the options for firmware upgrade or factory reset all greyed out. I've tried everything I can think of starting with the basics (pulling the power). I cannot seem to figure this out. 

IMG_1451.JPG

IMG_1449.JPG

IMG_1450.JPG

  • Link to post
    Share on other sites

    Posted · Cannot firmware upgrade or factory reset S5

    I think that means you have no network connection.  I think there is a way to upgrade through the USB drive if you can't get the internet working.

     

    Also I think those are grayed out during printing but I assume you weren't printing at this moment that you took the photos.

     

  • Link to post
    Share on other sites

    Posted · Cannot firmware upgrade or factory reset S5

    Maybe it's being blocked then from reaching Ultimaker?  Or maybe Ultimaker disabled the update (I strongly doubt that).

  • Link to post
    Share on other sites

    Posted · Cannot firmware upgrade or factory reset S5

    I’ve tried USB update but this too isn’t working. All the firmware upgrade options are greyed out.

  • Link to post
    Share on other sites

    Posted · Cannot firmware upgrade or factory reset S5

    Confirm the removal of the last print (it asks for it as can be seen from the green check). Then it should be available again.

  • Link to post
    Share on other sites

    Posted · Cannot firmware upgrade or factory reset S5

    Problem solved! I left it overnight and I came back to it and everything was accessible. Its now up to date.

     

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...