Cannot firmware upgrade or factory reset S5

[jthaker 0]

I have a printer on 5.2.8 that has the options for firmware upgrade or factory reset all greyed out. I've tried everything I can think of starting with the basics (pulling the power). I cannot seem to figure this out. 

[gr5 1,371]

I think that means you have no network connection.  I think there is a way to upgrade through the USB drive if you can't get the internet working.

 

Also I think those are grayed out during printing but I assume you weren't printing at this moment that you took the photos.

 

[jthaker 0]

It’s definitely on the network. I can ping it and browse to it. 

[gr5 1,371]

Maybe it's being blocked then from reaching Ultimaker?  Or maybe Ultimaker disabled the update (I strongly doubt that).

[gr5 1,371]

Well here is the other way to update it - through the USB stick:

https://ultimaker.com/en/resources/52601-update-the-firmware

 

[jthaker 0]

I’ve tried USB update but this too isn’t working. All the firmware upgrade options are greyed out.

[Dim3nsioneer 504]

Confirm the removal of the last print (it asks for it as can be seen from the green check). Then it should be available again.

[jthaker 0]

Problem solved! I left it overnight and I came back to it and everything was accessible. Its now up to date.