It’s definitely on the network. I can ping it and browse to it.
Maybe it's being blocked then from reaching Ultimaker? Or maybe Ultimaker disabled the update (I strongly doubt that).
Well here is the other way to update it - through the USB stick:
https://ultimaker.com/en/resources/52601-update-the-firmware
I’ve tried USB update but this too isn’t working. All the firmware upgrade options are greyed out.
Dim3nsioneer 558
Confirm the removal of the last print (it asks for it as can be seen from the green check). Then it should be available again.
Problem solved! I left it overnight and I came back to it and everything was accessible. Its now up to date.
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gr5 2,224
I think that means you have no network connection. I think there is a way to upgrade through the USB drive if you can't get the internet working.
Also I think those are grayed out during printing but I assume you weren't printing at this moment that you took the photos.
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