Ultimaker 2+ printing at start level above not at build plate

[michaelb123 0]

Hi, we have an ultimaker 2 that updated to ultimaker 2+.  I used it fine after that upgrade.  Now it has been a while and I upgraded the firmware with the latest cura for a Ultimaker 2+ printer and the printer first tried to print off the build plate.  I factory reset the printer and now it prints up in the air (the nozzle doesn't lower).  Also no fillament comes out.  Help!?

[michaelb123 0]

Also, I should note it does this behavior when print from usb.  If i use an old SD card print it works fine!?

[michaelb123 0]

Here I saved the gcode to sd card from the new version (latest) of cura and it started fine, but then it started to move the nozzle outside the object print area and print weird things!?  Since the printer was originally a Ultimaker 2 and we purchased an upgrade to the Ultimaker 2+ from Ultimaker should I use a different printer setting like Ultimaker2 rather than 2+?

 

Is it possible to roll back to a previous firmware and use an older version of Cura?  How do I do that?

[michaelb123 0]

Here is a pic of 3d benchy from older cura sdcard slice printing properly (not printing outside the raft).

[Smithy 1,144]

Are you using the correct firmware? So in your case the UM2+ firmware.

 

[tinkergnome 927]

21 hours ago, michaelb123 said:

Also, I should note it does this behavior when print from usb.  If i use an old SD card print it works fine!?

 

In Cura - Machine settings - change the GCode-Flavor to "Marlin".

"Ultimaker"-Flavor works only if the print is started from sdcard.