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DHL says "Clearance event" for some days, and no answer from UM support


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Posted · DHL says "Clearance event" for some days, and no answer from UM support

Hello!

I recently ordered a Ultimaker original with some stuff. But on tuesday or wednesday the DHL tracking suddenly said "Clearance event", and that they needed more information about the shipment from the sender. This is often usual, I know. But its still on clearance event, and I asked UM support if they did know any more. But I haven't gotten any answer there yet. My last shot is to ask here on the forum. Does someone from UM know anything about this? My order no is (R371107185).

 

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    • 6 months later...
    Posted · DHL says "Clearance event" for some days, and no answer from UM support

    My package has been in ''clearance event'' for the past 6 days,

    Sent all the request paper to them (twice cause they lost them the first time) and I'm still waiting.

    :/

     

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