DHL says "Clearance event" for some days, and no answer from UM support

[anaxyd 0]

Hello!

I recently ordered a Ultimaker original with some stuff. But on tuesday or wednesday the DHL tracking suddenly said "Clearance event", and that they needed more information about the shipment from the sender. This is often usual, I know. But its still on clearance event, and I asked UM support if they did know any more. But I haven't gotten any answer there yet. My last shot is to ask here on the forum. Does someone from UM know anything about this? My order no is (R371107185).

 

[SandervG 1,521]

Hi Anaxyd,

I will look into it and report back.

Thank you,

 

[mariem 0]

My package has been in ''clearance event'' for the past 6 days,

Sent all the request paper to them (twice cause they lost them the first time) and I'm still waiting.

:/