cura 4.4 fatal error

[gixster 1]

tried installing 4.4 but as soon as it opens i get a fatal error. any help would be appreciated. 

[gixster 1]

previous versions work fine

[burtoogle 516]

It's a bug. You can work around it by replacing the IntentCategoryModel.py file mentioned in the dialog above with this file (zipped so it can be attached to this thread). Hope this helps.

 

 

 

 

 

IntentCategoryModel.zip

[gixster 1]

where should this be located? either i am looking in the wrong spot or it doesn't exist. even searching for it your  zip is the only place it shows up

[burtoogle 516]

Sorry, I'm not that familiar with Windows but I suggest trying the following. Copy the replacement IntentCategoryModel.py file into the Cura install directory (something like c:\Program Files\Ultimaker Cura 4.4\) and restart cura. If that isn't sufficient, you probably need to remove the original file (which has a .pyd suffix rather than .py) from the python35.zip file that is in that directory.

[gixster 1]

thanks for trying to help, but still not working. tired of messing with , just going to uninstall

[burtoogle 516]

Sorry I couldn't help. That fix worked for me when I got a similar crash. Please open an issue on github showing the image you have above so that the Cura devs will be aware of the problem.

[TheCrow163 0]

The exact same error is happening to me as well.

I just installed 4.4 without uninstalling 3.4 because I just wanted to test the new version.

Windows 10 x64

I7 8700K

32GB Ram

Nvidia GeForce 1070 with driver 441.41

[Cergorach 0]

Same error here, tried to 'fix' the issue with the provided .py file, but that doesn't help (its located in python35.zip file).

 

I really hope we'll see a 4.4.1 soon (tm). ;-)

[Copyright 0]

Hello

Registered me for this "fatal error".

Exactly same thing on my side.

 

Till Cura 4.3.0 everything went fine.

 

Since Cura 4.4.0 exactly same error messages like first post image

and cura won't start and closes.

 

My System similar to Post 1

Win10Pro 1809

I7-8700 CPU @3,2Ghz

16GB Ram

Nvidea GeForce GTX 1060 3GB

Newest Driver for Grafics 

Newest Phyton 3.8 - also reinstall of complete Phyton 3.5 did not fix the fatal error

 

@admin

@support

Please have a look!

 

regards

Michael

 

 

 

[Onefella 0]

Had the same error dialogue after install as the OP and here is what fixed it for me.

Noticed the Visual C++ 2015 redistributable wasn't showing up in the windows apps list after Cura 4.4 installed, despite ticking the checkbox to install.

I tried manually installing VC++2015, but the install complained that there was already a version installed, despite not showing up on the apps list.

I ended up having to uninstall Microsoft Visual C++ 2017 Redistributable in order to then install Microsoft Visual C++ 2015 Redistributable. Then voilà, it worked!

Hope this works for someone.

[PaxtonP4 0]

I've just downloaded 4.4.1 and I still get the same crash as I got with 4.4.

 

Windows 7 (64 bit) and Anycubic Mega S printer

 

I've submitted reports at the time of the crash.

 

regards

Edited December 23, 2019 by PaxtonP4

[juldrew 0]

same here. Just installed 4.4.1 - and get the same fatal error while starting up. 😞

 

 

[burtoogle 516]

You could try my latest build which you can find at https://www.dropbox.com/sh/s43vqzmi4d2bqe2/AAADdYdSu9iwcKa0Knqgurm4a?dl=0.

 

I have fixed some crashes like the above. Please read the README.md file that is there.

[z-axis-3d 4]

Also still getting the error when starting up in 4.4.1. I submitted via "send report". I seem to get 4 instances of the crash report dialog 

 

Starts fine on my laptop, this only occurs on my desktop PC

 

Added DXDiag screenshots with system info

 

 

Edited December 30, 2019 by z-axis-3d
added more information regarding system

[glendleyoung 3]

I had this same issue and i got it resolved.

I went into my computer>user>(whatever your user name is)>appdata

(if you dont see appdata you need to show hidden files in that folder.)

 

now go into local and delete cura folder
then go into roaming and delete cura folder.

relaunch your program and it should work.

Hope this helps.

[TheCrow163 0]

Thank you for your reply. I uninstalled 4.4 and installed 4.4.1 and it launched fine.

[Zamboughnuts 1]

@Onefella's fix worked for me. Uninstall Visual Studio C++ 2017, reinstall cura, it will install the 2015 one. Works after that.

[alessandro1972 0]

I have the same fatal error with MAC catalina . Can anyone help us installing and solving this problem? i'm simple user, i'd like to be helped step by step 😞

 

thank you 

[sageleader 0]

@glendleyoung's fix worked for me. Deleted the old AppData and it launched appropriately. Had to re-setup my printer but that was fine.

Edited January 5, 2020 by sageleader

[popuplearning 0]

On whichever platform you are using, first uninstall Ultimaker Cura, then search for "Cura" and delete any folders that have user settings data from previous versions. (I deleted two folders named Cura) After a fresh install it works fine but you need to go and set your preferences to what you had before if you had anything.

[Copyright 0]

On 1/1/2020 at 12:11 AM, glendleyoung said:

I had this same issue and i got it resolved.

I went into my computer>user>(whatever your user name is)>appdata

(if you dont see appdata you need to show hidden files in that folder.)

 

now go into local and delete cura folder
then go into roaming and delete cura folder.

relaunch your program and it should work.

Hope this helps.

 

Thank you very much!

Tried exactly what you mentioned and, It's starting now 🙂

[rianocerous 0]

This resolved it for me.  Thank you

[rianocerous 0]

On 12/31/2019 at 4:11 PM, glendleyoung said:

I had this same issue and i got it resolved.

I went into my computer>user>(whatever your user name is)>appdata

(if you dont see appdata you need to show hidden files in that folder.)

 

now go into local and delete cura folder
then go into roaming and delete cura folder.

relaunch your program and it should work.

Hope this helps.

 

This resolved it for me.  Thank you