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Cannot connect UMS3 with cloud connect


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Posted · Cannot connect UMS3 with cloud connect

Hi,

 

This is a known issue with Ultimaker S3 at the moment. We have identified the problem and will supply a firmware update to resolve it (not sure about the ETA of that at the moment).

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    Posted · Cannot connect UMS3 with cloud connect

    We don't. But anywhere where products are developed, bugs happen. This is why we keep working on software for long after a printer is released and keep improving the experience and fix bugs. The firmware update that fixes the bug in question is now in our QA stage, so it'll be on the market not too long from now.

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    Posted · Cannot connect UMS3 with cloud connect

    Hi there,

    we are now facing exactly the same problem. After the problem that we cannot establish a connection via ssh, we cannot set up cura connect now. We have received a patch for the SSH problem. Is this also possible for this bug?

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    Posted · Cannot connect UMS3 with cloud connect

    As far as I know, the firmware update that fixes this bug has not been released yet (due to Christmas holidays). I'll check with the firmware team to see what their planning is for this.

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    Posted · Cannot connect UMS3 with cloud connect

    Latest I heard just now is that the update is now being system tested and it will be made available next week (if no other issues are found). This update will include fixes for the cloud printing (caused by a GUID issue) and the SSH issue as well.

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    Posted · Cannot connect UMS3 with cloud connect

    With the new firmware (5.3.10) i'm also unable to connect.

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    Posted · Cannot connect UMS3 with cloud connect
    1 minute ago, joernahlers said:

    With the new firmware (5.3.10) i'm also unable to connect.

     

    Please share logs. Without those we cannot reproduce or find out what is going wrong in your case (as this is not happening for everyone, and also not at our office as that would have never passed QA).

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    Posted · Cannot connect UMS3 with cloud connect

    Here is the log file.dmesg.log

    event.log

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    Posted · Cannot connect UMS3 with cloud connect
    31 minutes ago, joernahlers said:

     

    Hi,

     

    I see GAI (Get Address Info) errors in your log. Is your printer able to access the internet? These error typically occur when somehow the network is configured in such a way that the printer cannot reach *.ultimaker.com.

    Are you on WiFi or LAN?

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    Posted · Cannot connect UMS3 with cloud connect

    Thanks, this was the problem. I set the nameservers manually and now it works fine.

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    Posted · Cannot connect UMS3 with cloud connect

    It works now, but still cannot see the camera through it, when will you enable it?

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    Posted · Cannot connect UMS3 with cloud connect
    1 minute ago, revolver said:

    It works now, but still cannot see the camera through it, when will you enable it?

     

    Great! Adding remote camera support via cloud is in our backlog. Can't tell anything about a delivery date yet.

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    Posted · Cannot connect UMS3 with cloud connect
    7 minutes ago, joernahlers said:

    Thanks, this was the problem. I set the nameservers manually and now it works fine.

     

    Great!

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    Posted · Cannot connect UMS3 with cloud connect

    I'm having a similar problem. I just got my Ultimaker S3. Ive plugged it into the Ethernet and the network setting show a printer name and IP address. It connected and upgraded its firmware already.

     

    However, neither my computer or phone can connect. It sees the printer name but just cycles endless trying to connect. Cura also doesn't seem to be able to connect so I'm stuck transferring my files via a USB. Any ideas what the issue is?

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    Posted · Cannot connect UMS3 with cloud connect
    On 2/16/2020 at 1:59 AM, jordanwh said:

    I'm having a similar problem. I just got my Ultimaker S3. Ive plugged it into the Ethernet and the network setting show a printer name and IP address. It connected and upgraded its firmware already.

     

    However, neither my computer or phone can connect. It sees the printer name but just cycles endless trying to connect. Cura also doesn't seem to be able to connect so I'm stuck transferring my files via a USB. Any ideas what the issue is?

     

    Please post the logs files that you can extract via USB. Without them we can only guess what is going on.

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    Posted (edited) · Cannot connect UMS3 with cloud connect

    I'm not entirely sure which logs you are looking for, but when I save the logs to USB I get this file, thanks in advance.

     

    There is another log call flow_Ultimaker ##### but it is empty


     

    dmesg.log

    Edited by jordanwh
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    Posted · Cannot connect UMS3 with cloud connect

    Hi,

     

    It would be great if you can upload the entire ZIP file that the printer dumps to your USB drive.

     

    Chris

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    Posted · Cannot connect UMS3 with cloud connect

    I see it, Ill attach all those , thanks. Its a bunch of files...

     

    Like I mentioned earlier, both Cure and the cloud seem to be able to see it by name, but nothing can make a connection, not cura, cloud or my phone app. It is connected by ethernet, and has a connection enough to get the firmware upgrade.

    ultimakersystem-0030d6209020.5.3.10.20200107.boot-1.log ultimakersystem-0030d6209020.5.3.10.20200107.boot-2.log ultimakersystem-0030d6209020.5.3.10.20200107.boot-3.log ultimakersystem-0030d6209020.5.3.10.20200107.boot-4.log ultimakersystem-0030d6209020.5.3.10.20200107.boot0.log

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    Posted · Cannot connect UMS3 with cloud connect

    Hi,

     

    I see some errors in the logs that have to do with some residual state of Connect, probably caused by bugs in previous firmware versions. I think a factory + connect reset should bring you back up to speed. You can do this from the printer's settings menu.

     

    Chris

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    Posted · Cannot connect UMS3 with cloud connect

    I had done this, but ill try it again. Just to confirm, do a factory reset and then install the new firmware? It offers two versions of firmware, the test and the stable, which should I pick?

     

    Thanks again,

     

    Jordan

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    Posted · Cannot connect UMS3 with cloud connect

    So ya, that totally worked. I'm not sure why the last time I did it it didn't make any difference, but I wont complain. Thanks for the help.

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    Posted · Cannot connect UMS3 with cloud connect

    Great! Not sure why the previous reset didn't do anything.

    Let me know if you need further help.


    Chris

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