Cannot connect UMS3 with cloud connect

[revolver 0]

Hi! I cannot connect to cloud connect, it stucks in this state: Activating cloud connect, waiting user to allow the service...

 

Thanks in advance

[petert 0]

Did you get any solution to this, I experience the same thing with an Ultimaker S3

[ctbeke 53]

Hi,

 

This is a known issue with Ultimaker S3 at the moment. We have identified the problem and will supply a firmware update to resolve it (not sure about the ETA of that at the moment).

[revolver 0]

How do you dare to sell it without being full operative?... it worths 5000€...

[ctbeke 53]

We don't. But anywhere where products are developed, bugs happen. This is why we keep working on software for long after a printer is released and keep improving the experience and fix bugs. The firmware update that fixes the bug in question is now in our QA stage, so it'll be on the market not too long from now.

[joernahlers 0]

Hi there,

we are now facing exactly the same problem. After the problem that we cannot establish a connection via ssh, we cannot set up cura connect now. We have received a patch for the SSH problem. Is this also possible for this bug?

[ctbeke 53]

As far as I know, the firmware update that fixes this bug has not been released yet (due to Christmas holidays). I'll check with the firmware team to see what their planning is for this.

[ctbeke 53]

Latest I heard just now is that the update is now being system tested and it will be made available next week (if no other issues are found). This update will include fixes for the cloud printing (caused by a GUID issue) and the SSH issue as well.

[joernahlers 0]

With the new firmware (5.3.10) i'm also unable to connect.

[ctbeke 53]

1 minute ago, joernahlers said:

With the new firmware (5.3.10) i'm also unable to connect.

 

Please share logs. Without those we cannot reproduce or find out what is going wrong in your case (as this is not happening for everyone, and also not at our office as that would have never passed QA).

[joernahlers 0]

Here is the log file.dmesg.log

event.log

[ctbeke 53]

31 minutes ago, joernahlers said:

Here is the log file.dmesg.log

event.log 144.43 kB · 0 downloads

 

Hi,

 

I see GAI (Get Address Info) errors in your log. Is your printer able to access the internet? These error typically occur when somehow the network is configured in such a way that the printer cannot reach *.ultimaker.com.

Are you on WiFi or LAN?

[joernahlers 0]

Thanks, this was the problem. I set the nameservers manually and now it works fine.

[revolver 0]

It works now, but still cannot see the camera through it, when will you enable it?

[ctbeke 53]

1 minute ago, revolver said:

It works now, but still cannot see the camera through it, when will you enable it?

 

Great! Adding remote camera support via cloud is in our backlog. Can't tell anything about a delivery date yet.

[ctbeke 53]

7 minutes ago, joernahlers said:

Thanks, this was the problem. I set the nameservers manually and now it works fine.

 

Great!