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Cannot connect UMS3 with cloud connect

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Posted · Cannot connect UMS3 with cloud connect

Hi! I cannot connect to cloud connect, it stucks in this state: Activating cloud connect, waiting user to allow the service...

 

Thanks in advance

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Posted · Cannot connect UMS3 with cloud connect

Did you get any solution to this, I experience the same thing with an Ultimaker S3

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Posted · Cannot connect UMS3 with cloud connect

Hi,

 

This is a known issue with Ultimaker S3 at the moment. We have identified the problem and will supply a firmware update to resolve it (not sure about the ETA of that at the moment).

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Posted · Cannot connect UMS3 with cloud connect

How do you dare to sell it without being full operative?... it worths 5000€...

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Posted · Cannot connect UMS3 with cloud connect

We don't. But anywhere where products are developed, bugs happen. This is why we keep working on software for long after a printer is released and keep improving the experience and fix bugs. The firmware update that fixes the bug in question is now in our QA stage, so it'll be on the market not too long from now.

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Posted · Cannot connect UMS3 with cloud connect

Hi there,

we are now facing exactly the same problem. After the problem that we cannot establish a connection via ssh, we cannot set up cura connect now. We have received a patch for the SSH problem. Is this also possible for this bug?

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Posted · Cannot connect UMS3 with cloud connect

As far as I know, the firmware update that fixes this bug has not been released yet (due to Christmas holidays). I'll check with the firmware team to see what their planning is for this.

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Posted · Cannot connect UMS3 with cloud connect

Latest I heard just now is that the update is now being system tested and it will be made available next week (if no other issues are found). This update will include fixes for the cloud printing (caused by a GUID issue) and the SSH issue as well.

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Posted · Cannot connect UMS3 with cloud connect
1 minute ago, joernahlers said:

With the new firmware (5.3.10) i'm also unable to connect.

 

Please share logs. Without those we cannot reproduce or find out what is going wrong in your case (as this is not happening for everyone, and also not at our office as that would have never passed QA).

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Posted · Cannot connect UMS3 with cloud connect
31 minutes ago, joernahlers said:

 

Hi,

 

I see GAI (Get Address Info) errors in your log. Is your printer able to access the internet? These error typically occur when somehow the network is configured in such a way that the printer cannot reach *.ultimaker.com.

Are you on WiFi or LAN?

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Posted · Cannot connect UMS3 with cloud connect

Thanks, this was the problem. I set the nameservers manually and now it works fine.

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Posted · Cannot connect UMS3 with cloud connect

It works now, but still cannot see the camera through it, when will you enable it?

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Posted · Cannot connect UMS3 with cloud connect
1 minute ago, revolver said:

It works now, but still cannot see the camera through it, when will you enable it?

 

Great! Adding remote camera support via cloud is in our backlog. Can't tell anything about a delivery date yet.

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Posted · Cannot connect UMS3 with cloud connect
7 minutes ago, joernahlers said:

Thanks, this was the problem. I set the nameservers manually and now it works fine.

 

Great!

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