I had the same frustrations as you a see thread http://umforum.ultimaker.com/index.php?/topic/2142-poor-customer-service/ so I know what youre going trough, but if your order is marked paid and shippement ready, there should be no problems as they've accepted your payment and your order is queued, and will hopefully be dispatched as per the shipping schedule http://umforum.ultim...ad-time-update/.
I know that once I cooled down and got information on my order I realised that I had to cut the people at Ulitmaker some slack. They are a small group who are the victims of there own success and are currently swamped with orders. So here's hoping the UM2 lives up to the our expectations.
Are you sure your confirmation e-mail didn't just end up in your junk folder? It has happened to me with e-mails from Ultimaker. Then again, since you can log in and check your order status I wouldn't worry, obviously it has gone through ok.
Response from sales/support has been a bit sluggish lately because they have simply been swamped by the huge response to the UM2 release. According to the latest update from Sander it sounds like things are easing up (see link at the end).
Sander from Ultimaker posted an outline a while ago which shows roughly when orders will ship and he just posted some good news letting us know that shipments are going out more frequently now. Please see this thread:
Link to post
Share on other sites