Ultimaker3 support structure problems

[Frolic 1]

I have 2 Ultimaker3 and each one has a different problem with support structure.

 

Problem 1:

The first Ultimaker3 has the Problem that there is always a little gap between the support structure an the model. I tried to print a ball and because auf this problem the ball was deformed where the support structure should have been supporting.

 

Problem2:

The second Ultimaker3 has the Problem that the support structure merges with the print. At some points that I can see through the plate I printed and it leaves holes where the support structure was. 

 

I hope somebody has a solution for my problems. 

 

Kind regards Frolic.

[SandervG 1,521]

Hi @Frolic, welcome to the community! 

In Cura is a setting called Support distance, you can use it to alter the distance between your support and your model. Perhaps this setting holds the key to both of your problems. Let us know how it goes!