Is my print core totaled?

[t-squareddesign 2]

I was printing a 2-tone PLA print when I noticed my AA print core in Extruder 2 was not moving. So I cancelled the print, and did a print core cleaning with some cleaning filament. During the Hot Pull, the fan door broke open, and the brass plate was dangling free. I turned off my printer, and removed the print core, and now the nozzle is dangling by a wire.

 

Is there any way I can fix this? Where can I find a replacement AA print core? Ultimaker's website is not easy to find things to buy!

[Enigma_M4 120]

Hi,

it looks like the heatbreak of your printcore is broken. There is no known fix, you need a new printcore.

Your official local resellers can be found here:

https://ultimaker.com/resellers/us

 

...and as a side note: your silicone nozzle cover needs to be replaced, and there are al lot of material strings inside the printhead which should be removed, especially from the front fan.

 

Regards