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arlinjv

New Ultimaker 3 jamming

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Posted · New Ultimaker 3 jamming

We have a new Ultimaker 3 that has been failing far too often. What happens is that at some point extrusion stops. Sometimes the feeder grinds away at the filament so that it won't feed any further and more recently sometimes the Bowden tube pops out. We are currently on only our second spool of filament and we have had multiple failures. Most failures are on larger prints several hours in but some have been on fairly small prints. None of the failed prints involved complex or challenging to print models. 

 

Here's some observations and details:

  • The problem occurs with PLA and CPE.
  • Using Ultimaker filaments so definitely using correct settings in Cura.
  • Teeth marks on the filament look similar to pictures I have seen regarding appropriate feeder tension settings.
  • I have confirmed that the feeder adjustment indicator is in the middle where it should be.
  • There are no obvious signs of under extrusion; the nozzle just stops extruding.
  • After every failed print I go through the recommended nozzle cleaning procedures.
  • The filament is not tangled (this last time when tube popped out I came back to find a big pile of filament on the table).
  • The Bowden tube appears to be clean.
  • Previously I  thought the problem was exacerbated by a nearly empty roll, but this roll is over half full.

 

Any help will be greatly appreciated! (I pushed for our office to get this printer based on reports of reliability and ease of use and now I feel that I'm looking like an idiot.)

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Posted · New Ultimaker 3 jamming

Is it oldish?  What are the hours on the cores (you can check the cores in the menu to see how many printing hours are on the printer and how many on the inserted cores)?

 

First check the feeder.  Using the lever put the filament only half way down the bowden, go to "move material" and move the filament a bit, then pull down on the filament below the feeder with a LOT of force.  The feeder should be able to hold about 10 pounds or 5kg.  If it holds less than 5 pounds then that's the problem (the feeder).

 

If that's fine and if the printer is old then consider changing the bowdens.  Or if you are doing single filament prints mostly then try the right core slow or swap bowdens.

 

Do a few cold pulls.  In the menu there is a "cold pull" procedure.  Do at least 3 in a row.  If you have a needle, when the nozzle is > 140C push the needle into the tip of the core to push any clogs up into the middle of the nozzle so it will come out with a cold pull.  Also scrape the inside of the nozzle a little to get any caramelized filament off it.

 

Finally, try a different core.  Nozzles can get clogged.  If you have a 3dsolex core then you can just change out the nozzle.

 

 

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Posted · New Ultimaker 3 jamming

I forgot I had this:

 

As far as underextrusion causes - there's just so damn many.  none of the issues seem to cause more than 20% of problems so you need to know the top 5 issues to cover 75% of the possibilities and 1/4 people still won't have the right issue.  Some of the top issues:
1) Print slower and hotter!  Here are top recommended speeds for .2mm layers (twice as fast for .1mm layers) and .4mm nozzle:
20mm/sec at 200C
30mm/sec at 210C
40mm/sec at 225C
50mm/sec at 240C
The printer can do double these speeds but with huge difficulty and usually with a loss in part quality due to underextrusion.  Different colors print best at quite different temperatures and due to imperfect temp sensors, some printers print 10C cool so use these values as an initial starting guideline and if you are still underextruding try raising the temp.  But don't go over 240C with PLA.

Note that your "print speed" may be 40mm/sec but it may be printing infill at 80mm/sec so CHECK ALL SPEEDS.

2) Line Width larger than nozzle.  In cura 3.X search in settings for all line widths.  If any of them are larger than the nozzle diameter this can cause underextrusion.  There are 8 of these in cura 3.2.1.

3) Curved filament at end of spool - if you are past half way on spool, try a fresh spool as a test.

4) curved angle feeding into feeder - put the filament on the floor -makes a MASSIVE difference.

5) Bad core.  Try a different core.  It could be clogged, or something more complex like the temp sensor in the core.

5a) clogged nozzle - the number one most suspected problem of course.  Sometimes a grain of sand gets in there but that's more obvious (it just won't print).  Atomic method (cold pull) is the cure - from the menu do a few cold pulls.  The result should be filament that is the exact shape of the interior of the nozzle including the tiny passage to the tip of the nozzle.  If it doesn't look like that you need to pull at a colder temperature.  You can do it manually instead of through the menu if it's not working right but learn through the menu initially.  95C is roughly the correct "cold" temperature for PLA.  Higher temps for other filaments. Simpler cold pull (3dsolex cores only - doesn't work on ultimaker cores because you can't remove the nozzle): https://www.youtube.com/watch?v=u07m3HTNyEg


5b) Temp Sensor bad - even the good ones vary by +/- 5C and bad ones can be any amount off - they usually read high and a working sensor can (rarely) fail high slowly over time.  Meaning the sensor thinks you are at 220C but actually you are at 170C.  At 170C the plastic is so viscous it can barely get out of the nozzle.  You can verify your temp sensor using this simple video at youtube - on you tube search for this: mrZbX-SfftU


6) feeder spring issues - too tight, too loose.  You want the tension such that you can clearly see the diamond pattern biting into the filament.  You want to see at least 2 columns of diamonds.  4 columns is too much.  You usually want the tension in the center.  If the white marker isn't in the center, make sure the adjustment screw actually moves the marker.  If not then someone put the feeder back together wrong.

7) Other feeder issues, one of the nuts holding UM2 and UM3 together often interferes with the feeder motor tilting it enough so that it still works but not very well.  Other things that tilt the feeder motor, sleeve misaligned so it doesn't get a good grip.  Gunk clogging the mechanism in there.

😎 Filament diameter too big - 3mm is too much.  3mm filament is usually 2.85mm nominal or sometimes 2.9mm +/- .05.  But some manufacturers (especially in china) make true 3.0mm filament with a tolerance of .1mm which is useless in an Ultimaker.  It will print for a few meters and then clog so tight in the bowden you will have to remove the bowden from both ends to get the filament out.  Throw that filament in the trash!  It will save you weeks of pain

8b) Something wedged in with the filament.  I was setting up 5 printers at once and ran filament change on all of them.  One was slowly moving the filament through the tube and was almost to the head when I pushed the button and it sped up and ground the filament badly.  I didn't think it was a problem and went ahead and printed something but there was a ground up spot followed by a flap of filament that  got jammed in the bowden tube.  Having the wedgebot (link below) helps you feel this with your hand by sliding the filament through the bowden a bit to see if it is stuck.

https://www.youmagine.com/designs/wedgebot-for-ultimaker2

9) Extruder mis calibrated.  Maybe you changed equipment or a wire fell off.  Try commanding the filament to move exactly 100mm and then measureing with a ruler that it moved 100mm within 10% accuracy.  If not adjust the steps/mm (this is done by editing a json file on the UM3).

10) Z axis steps/mm.  it's easier than you might think to double or half the Z axis movement as there is a jumper on the circuit board that can be added or removed.  If the Z axis is moving 2X you will get 50% underextrusion.  Your parts will also be 2X as tall.

11) Crimped bowden.  At least one person had an issue where the bowden was crimped a bit too much at the feeder end although the printer worked fine when new it eventually got worse and had underextrusion on random layers.  it's easy to pull the bowden out of the feeder end and examine it.  Similar to 8b above - use the wedgebot to feel how much friction there is in the bowden.

12) Worn Bowden.  After a lot of printing (or a little printing with abrasive filaments) the bowden resistance can be significant. It's easy to test by removing it completely from the machine and inserting some filament through it while one person holds it in the U shape.  Preferably insert filament that has the pattern from the feeder and fight the movement by applying 2kg force on both ends at the same time and then seeing how much harder you have to push it on top of 1kg force.  UM2 feeders can push with 5kg force.  UM3 can push quite a bit more.  5kg is plenty.

13) Small nozzle.  Rumor has it some of the .4mm nozzles are closer to .35mm.  Not sure if this is actually true.  I'm a bit skeptical but try a .6mm nozzle maybe.  This shouldn't be a problem on the UM3 which has very good quality control but try a different core.

14) CF filament.  The knurled sleeve in the extruder can get ground down smooth - particularly from carbon fill.  4 spools of CF will destroy not just nozzles but the knurled sleeve also.  Look at it visually where the filament touches the "pyramids".  Make sure the pyramids are sharp.

15) Hot feeder driver.  I've seen a more recent problem in the forums (>=2015) where people's stepper drivers get too hot - this is mostly a problem with the Z axis but also with the feeder.  The high temps means the driver appears to shut down for a well under a second - there is a temp sensor built into the driver chip.  The solution from Ultimaker for the um2 is that they lowered all the currents to their stepper drivers in the newer firmware.  Another solution is to remove the cover and use desk fan to get a tiny bit of air movement under there.  This doesn't seem to be a problem on UM3 even though it's the exact same circuitry but they lowered the current in the firmware.  But it's worth considering if air temp is 30C or hotter.  It would probably happen only after printing for a while (air heats up slowly under the printer).


16) third fan broken.  This tends to cause complete non-extrusion part way through a print.  In the door of the head.  You can hear it come on when cores get above 40C.  Without this fan several things can go wrong.  It can take a while as usually you also need several retractions to carry the heat upwards.  There are a few failure mechanisms and I don't understand them all.  One of them is probably that the molten PLA spreads out above the teflon and sticks to the metal in a core or fills the gap at the base of the bowden in UM2.  Later it cools enough to keep the filament from moving up or down.

17) Spiralize/vase mode.  This is a rarely used feature of Cura but you might have left it on by accident?  In this mode the wall of your part is printed in a single pass.  So if you have a .4mm core and the wall is .8mm thick it will try to over extrude by 2X.  This is difficult to do and may instead lead to underextrusion.

18) too many retractions (this causes complete failure) - if you have too many retractions on the same piece of filament you can grind it to dust.  10 is usually safe.  20 is in the danger zone.  50 should guarantee failure.  You can tell cura to limit retractions to 10 per a given spot of filament.  Do this by setting "maximum retration count" to 10 and "minimum extrusion distance" to your retraction distance (4.5mm for UM2 and 6.5 for UM3).

19) Brittle filament.  Espciallty with older PLA but even brand new pla can do this.  If you unspool some (for example if it's in the bowden) for many hours (e.g. 10 hours) it can get extremely brittle and it can snap off into multiple pieces in the bowden.  It's not obvious if you don't look for this.  Then it starts printing just fine and at some point one of those pieces reaches the print head and gets hung up somewhere and the printer suddenly stops extruding for now apparent reason.  This usually happens within the first meter of filament - once you get to printing the filament that was recently on the spool it should be fine from then on.

20) The "plus" feeder can have an issue where the filament doesn't sit properly for one print and it permanently damages the arm inside the feeder as shown by this photo - the hole is ground down asymetrically: http://gr5.org/plus_feeder_issue.jpg

21) Filament tangle - the end of the filament can get tucked under a loop on the spool and this tangle can propagate from then forever to the end of the spool until you fix it.  It will cause many many jam ups and slow then halt extrusion.  Repeatedly.  The fix is to remove the filament from the printer, unroll a few meters and respool and put back on the printer.  Never let go of the end of the filament spool until it's in the bowden.
 

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Posted · New Ultimaker 3 jamming

Re. your question in the first post the 'time hot' for the core in question is 6 days, 1 hour with 205 meters of material extruded. Does this qualify as oldish?

 

I tried the test as described and exerted well over ten pounds of force without any play at all. 

 

I've also done quite a few cold and hot pulls. Should a printer this new even have clogging problems? 

 

Thanks a lot for the additional recommendations - I'll start working my way through them.

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Posted · New Ultimaker 3 jamming

200 meters is oldish.  It should probably last for 2000 but since you just showed that the feeder is fine I would swap out the core next.  I would expect a core to last as long as the printer (they are built very well) but Ultimaker considers them consumables - part of the cost of printing.  Maybe they are right about that.

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Posted · New Ultimaker 3 jamming

Thanks. I have an extra so I'll give that a try when I get back to work.

 

Can you tell at all whether the nozzle is the impediment by hand feeding the filament? Having done so it doesn't feel like it takes much to get the filament to flow, though I guess it takes significantly more pressure when it's normally operating as it has to squeeze it out onto the previous layer.

 

Is there any effective way to measure nozzle temperature?  I set the nozzle temp to 240 C (for CPE) and tried to measure the temperature using a thermocouple and also a non contact sensor. The highest reading I could get was around 200 C, but I'm guessing that was because the exterior is necessarily going to be cooler than the interior.

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