2 years ago I sent such request about a print core, answer we will get back to you soon. Still waiting.
One year ago a fan broke, still under warranty, answer we don't have any in stock but will send as soon we get them in. Still waiting...
No need to say I went to other channels to get my parts but it's annoying and it stains Ultimates brand.
Luckily there's a new reseller close to me now, that I know in person, so they will be getting all my request from now.
The official re-sellers even is the don't list the part on the store interface, will order you in parts you need if you email them. So i would contact the re-seller for the region you are from via e-mail or phone and they will sort something out for you.
I had to do this with parts for my S5's and you can be sure you getting official parts then.
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