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Digital factory connection issues

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Posted · Digital factory connection issues



We have a group of 3 Ultimaker S5 and 1 S3. We are running them in a group for 2 years . Since the digital factory firmware upload , we have a lot of troubles with untimely disconnections with times from 1 minute to hours long. But i don't think it is really disconnections , because when i type the Ip on chrome i can still access to the temperature graph or the api, i just can't access to digital factory via web or cura.

I tried to separate the group by putting every printer alone  and now everything works.


Can someone help me with that ?


Thank you in advance,

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    Posted · Digital factory connection issues



    Sorry to hear you're having some issues with the latest release.


    In general I advice not to group printers in the local network anymore because of a whole range of issues that can occur related to local network configuration. We've noticed that its much stabler to connect printers to the Digital Factory individually. Sometimes these issues are caused by a bug on our side, but sometimes also by a customers' network configuration that is not fully supported by our printers.


    Secondly, the more printers you have grouped, the more performance is required of the host printer, which can cause performance issues if the printer is also printing (the printing process always has the highest priority on the embedded Linux board).


    If you can properly work with both printers separately connected to Digital Factory I suggest you keep that configuration. We are planning to introduce more virtual grouping features in Digital Factory at some point as well.



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