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Posted · Material Station noise PVA Support

Hi Folks first thread here for me, i have recently become responsible for a brand new S5 Pro bundle and have within the last few days started to hear a grinding, gear skipping sort of noise from the material station in bay A which i have only used for Ultimaker PVA support material and still do. 

 

I have uploaded a video for your thoughts, the spool does not seem to be controlled by the rollers while i am printing, rather driven from inside the station as if its being dragged.

 

 

VID_20201015_100630.zip

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