PC Crashes when using Cura

[damzil1991 0]

Hi! Hoping someone can help! I have an annoying issue with my PC and has happened over the last year and a bit. When I launch Cura it Causes the PC to restart un expectidly. Basicly black screen and starts to boot back up again. I got around this issue using cura on another machine. I've recently rebuilt the PC and updated the drivers and working okay otherwise and thoguht I'd try once more.

 

Specs:

Ryzen 7 2700x

MSI 2070 Super

ASUS ROG STRIX X470-F GAMING

EVGA 750w Gold PSU.

Corsair Vengence Pro 3200hz 32gb.

NVMe Samsung 512gb

 

The windows critical error is Kernal Power 41 (63)

 

I know others were having the same issue with AMD machines but this was last posted a year or so ago and cant see what has fixed it. I'm hoping others might have a fix by now?

 

 

Checking windows logs it gives the below

 

Thank you in advance!!!

 

Damien

 

-

System

- Provider       [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated       [ SystemTime] 2021-01-02T17:37:14.7445881Z

EventRecordID 3092

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 8

Channel System

Computer DESKTOP-5QO30TJ

- Security       [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

0

LongPowerButtonPressDetected

false

 

 

 

 

 

[damzil1991 0]

Sorry I forgot to add that I have had the same issue with GTX 1080 GPU last year so don't think its related to the GPU

[Andrea6 0]

me too with windows 10 I can not start the program

[knicksfan 0]

Not that this is a fix but I've tried to upgrade from 4.6.2 to 4.8 but 4.8 always crashes upon opening an STL file (fatal error). If I revert back to 4.6.2, Cura works fine.  I submitted a crash report.  I'm running Windows 10, Nvidia GeForce MX350.

[Andrea6 0]

i'm use windows 10 and NvidiacGeForce540M

 

I resolve :

Set force_empty_shader_cache under the [view] heading to = True in cura.cfg

Edited January 3 by Andrea6
resolve my problem

[knicksfan 0]

Thanks Andrea6. I just tried that, but unfortunately, it did not help.