PC Crashes when using Cura

[damzil1991 2]

Hi! Hoping someone can help! I have an annoying issue with my PC and has happened over the last year and a bit. When I launch Cura it Causes the PC to restart un expectidly. Basicly black screen and starts to boot back up again. I got around this issue using cura on another machine. I've recently rebuilt the PC and updated the drivers and working okay otherwise and thoguht I'd try once more.

 

Specs:

Ryzen 7 2700x

MSI 2070 Super

ASUS ROG STRIX X470-F GAMING

EVGA 750w Gold PSU.

Corsair Vengence Pro 3200hz 32gb.

NVMe Samsung 512gb

 

The windows critical error is Kernal Power 41 (63)

 

I know others were having the same issue with AMD machines but this was last posted a year or so ago and cant see what has fixed it. I'm hoping others might have a fix by now?

 

 

Checking windows logs it gives the below

 

Thank you in advance!!!

 

Damien

 

-

System

- Provider       [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated       [ SystemTime] 2021-01-02T17:37:14.7445881Z

EventRecordID 3092

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 8

Channel System

Computer DESKTOP-5QO30TJ

- Security       [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

0

LongPowerButtonPressDetected

false

 

 

 

 

 

[damzil1991 2]

Sorry I forgot to add that I have had the same issue with GTX 1080 GPU last year so don't think its related to the GPU

[Andrea6 0]

me too with windows 10 I can not start the program

[knicksfan 0]

Not that this is a fix but I've tried to upgrade from 4.6.2 to 4.8 but 4.8 always crashes upon opening an STL file (fatal error). If I revert back to 4.6.2, Cura works fine.  I submitted a crash report.  I'm running Windows 10, Nvidia GeForce MX350.

[Andrea6 0]

i'm use windows 10 and NvidiacGeForce540M

 

I resolve :

Set force_empty_shader_cache under the [view] heading to = True in cura.cfg

Edited January 3, 2021 by Andrea6
resolve my problem

[knicksfan 0]

Thanks Andrea6. I just tried that, but unfortunately, it did not help.

[GAQ 0]

Hi Damzil1991,
I'm sorry to be the bearer of bad news, but...
I experienced this fault with Cura some time ago and have given up on solving it with my 'Powerful' desk PC.
If I want to use Cura, I use my old laptop and it's fine.
The reason for the crash is the ASUS/Ryzen motherboard.
If your Ryzen system uses an 'MSI' motherboard, you seem to be OK with Cura
(So it's not the Ryzen processor at fault in itself)
I've had two systems crashing so severely, they had to be unplugged for 30 secs to get them to re-boot !
I'd 've thought this impossible before experiencing it first hand.
I've seen on other forums that people have changed their motherboards over to an MSI model and then been good to go...
If you have the cash and inclination to change you motherboard, then you can take this route, if not, then I'm afraid you'll never solve the problem.

[JoshSpires 0]

Is there a known reason to why the ASUS/Ryzen combo is causing the crash? I have the combo but my doesn't crash. Cura will open a blank white screen and then close itself after a few seconds.

[Pumba763 0]

It seems to be an issue with AMD but it must be Cura that has the issue and needs to be fixed as no other slicer causes the crashes that Cura does.

 

[IracingMuskoka 0]

I am having a similar issue with CUra. I even upgraded to 5.3. I either get a a Full, BSOD crash or Cura generates a "You should send a bug report" message on the screen. All I'm trying to do is slice a file. Bug report sent. I loaded PRUSA slicer and clioced the same file without issue. The minute I try it with CURA I get the bug message. After a reboot... like immediately after, when I slice the same file, I get a BSOD and the machine restarts.

This was amy gaming rig, and yes, it as a Asus ROG mainboard/ AMD CPU