Silicon Nozzle Shield (New Version) UM3

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Hello,

 

we had our UM3 Extended under maintenance at IGO3D. The printhead was replaced. As it turned out, this is a new version of the Silicon Nozzle Cover. The old ones don't fit anymore. There is a new version for the UM3 series. Contrary to a first statement, those from the UMS3 do not fit. Now ours is broken and we have not been able to produce for three weeks because Ultimaker cannot deliver this new cover.

 

I think that's impossible !! We then bought a UM2 + Connect as a backup. But with its possibilities it does not come close to the UM3. Print image is worse!
That this was also delivered defective makes our situation even worse. Bowden flies out when printing.

The tube is defective, it also took 2 weeks to deliver.

 

So enough of the unsightly.

Where can I get the new silicone nozzle cover in Germany? Does anyone have an idea or a source. Unfortunately I don't find any. And I wrote to Ultimaker directly but as expected med

 

BR

 

Michael