Jump to content

Why does the support site show "Solved" as soon as you submit a ticket?

ajawamnet

By ajawamnet
in UltiMaker Cura

 Share

Recommended Posts

fbrc8-erin

fbrc8-erin 267

Posted
Posted · Why does the support site show "Solved" as soon as you submit a ticket?

Is this a ticket at support.ultimaker.com? 

 

It depends on the type of query you're submitting. If you're troubleshooting a hardware issue with an Ultimaker printer it should stay open/pending.

There's a few other categories (I think mostly related to third party machines) that may auto-solve after the first response unless you respond back.

    • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share
    Go to topic listing

    • Our picks

      • UltiMaker Cura 5.4 stable released

        UltiMaker Cura 5.4 stable released

        ArunC posted a topic in UltiMaker Cura,

        The full stable release of UltiMaker Cura 5.4 is here and it makes it easier than ever to remove brims and supports from your finished prints. UltiMaker S series users can also look forward to print profiles for our newest UltiMaker PET CF composite material!
          • Like
        • 58 replies
        MariMakes

        Picked By

        MariMakes,
      View All
    ×
    ×
    • Create New...