Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker S5 Filament won't unload


Recommended Posts

Posted (edited) · Ultimaker S5 Filament won't unload

Hi, 

 

I have a critical issue with filament. 

 

Issue: PLA Filament does not unload when press the unload button, motor sound was normal, but the filament did not move.

 

Observation:  I heated the nozzle to 220 degree, then I lifted the lever on decoupler and tried to pull the filament out manually, but it is not moving. I opened the cover of the decoupler. I tried to pull the filament by hand again, it seemed I was not pulling the filament but the tube, the inside of the decoupler looks fine, nothing is stuck in there.

 

I tried to choose the load filament option but does not see any extrusions.

 

 

Suggestions?  I want to hear some expert opinion before I forcefully remove the printer core and cause damage to the printer. Thanks.

 

Edited by zeeg617
  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Ultimaker Transformation Summit

        On April 20 - April 23 we will host the Ultimaker Transformation Summit. Come talk to us via Live chat and get inspired by any of our relevant presentations!
        • 6 replies
      • New here? Register your Ultimaker for free 3D printer onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 0 replies
    ×
    ×
    • Create New...