Tough Black PLA not detected on set up

[u01cst15 0]

I am setting my Ultimaker s5 up for the first time.

I had no problem inserting the PVA but for some reason the tough black PLA spool can't be detected by the printer. 

I have tried manually selecting this, however it does not accept it.

 

does anyone have any idea what the issue may be?

[gr5 2,172]

To manually select just scroll through the choices until you find tough PLA.  Tap it once and then tap the blue "confirm" button.

 

To get to the choices you click on the left/center menu.  Then in upper left (if left core) click the material and then in the upper right click the "..." and select the material there.

[u01cst15 0]

thanks for the reply, 

when I did this manually it allowed me to set it up but after the test extrusion, the only option available is to change the material. so its as if it still doesn't recognise what it is. 

It won't let me carry on with set up without changing, which then means removing it and im now back to the start again.

[gr5 2,172]

What test extrusion?  I don't know what you are doing.  I think there is an option to "change material".  I haven't used that in several years.  I just slide the filament in and out manually and select the material the way I described above.  Then I use "move" to make sure I purge out any of the previous material still left in the core.

 

Then I print.

 

I don't do "change material".  I'm not even sure if that's the right name for the option.

[gr5 2,172]

Ah!!!  I just looked at my printer.  So you click the upper left button where it says "nylon" or "pla" or whatever.  Then - this is where you missed my instructions - you click the "..." in the upper right corner.

 

Do not click any of the 3 obvious buttons.  Ever.  I haven't clicked those in years.  The obvious ones are LOAD UNLOAD CHANGE.   I never use those.  It's fine to use those.  I just happen to have a different work flow.

 

Instead I use the functions in the ... menu.  One allows you to choose material type (like PLA).  The other allows you to MOVE the material to purge out any of the previous filament.