Cura will not start in Windows

[danmiller568 1]

I have 4.8.0 and i have reinstalled it 3 times.  It will not start at all.

[gr5 2,094]

Have you ever installed older versions of Cura?

[danmiller568 1]

yes

 

[gr5 2,094]

If you don't mind losing all your old settings, I'd delete all that and then restart cura (absolutely no need to reinstall).

 

Cura puts settings I think in 2 locations and I forget which location you need to delete.  You can google around on this forum (if you say site:ultimaker.com google only gives you results from this website and that's mostly this forum).

 

Anyway I think it's all here but if this doesn't work google around for the other folder:

%APPDATA%\cura\ (Windows), or usually C:\Users\\<your username>\AppData\Roaming\cura\

 

Delete all versions.  Cura 4.8 tries to load your old profiles from older versions and that can cause a crash.

 

After you do all that if it still doesn't work and you have two monitors try unplugging one monitor before launching.

 

If all that doesn't work grab the log file here:

%APPDATA%\cura\<Cura version>\cura.log (Windows), or usually C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log

[danmiller568 1]

Thank you,

 I uninstalled Cura and then restarted the computer for the 4th time.  I reinstalled the software and now I am able to use it.  I did not lose my profiles and it seems to work.  Some of the settings that I had set up for a print had been changed.